Arryved Pay is our new, end-to-end, complete payment solution. With Arryved Pay, you’ll enjoy access to best-in-class hardware, streamlined payment gateway and processing, cutting-edge payment capabilities, enhanced security, and breach protection. Essentially, it means we are bringing much more of the payment processing capabilities in-house to allow us to bring more benefits to you and enhance the experience further.
The new hardware, which supports tap, dip, swipe, ApplePay, GooglePay, EMV card-on-file, and offline mode is designed to process payments through Arryved Pay. In order to access the new and improved card readers, you will need to upgrade to Arryved Pay. We won’t be able to maintain two different payment systems indefinitely, so eventually we will phase out support of TSYS and ask all customers to move to Arryved Pay.
No. Arryved Pay will meet your current rates.
It’s easy! You’ll fill out your personalized link to new contracts, follow the instructions, and sign the documents. Instructions include sharing 3 statements (most recent, highest statement, and lowest statement) and list out how many card readers you need. Once signed, you will move on to the underwriting process. Get approved, lease or purchase upfront your new hardware, and start processing with the new readers right away!
The migration process is quick! The typical timeframe is about 5 days total. You’ll work with our team to schedule a go-live date of your choosing.
We are currently testing Arryved Pay with customers and we will begin signing customers up in the coming weeks. Arryved Pay will be ready for general use starting in June 2024.
With Arryved Pay, you will never need to call the processor for support - all support will be through Arryved. Additionally, Arryved Pay enables better payment hardware options that include the ability to dip, tap, and swipe cards, as well as accept Apple Pay and Google Pay. Finally, other helpful benefits include built-in PCI compliance tools, $100,000 in data breach protection, and access to your Payment Portal fully embedded within Arryved.
No, there are no setup or onboarding fees when you switch to Arryved Pay.
Yes. Arryved Pay also includes better and easier-to-use PCI compliance tools including $100,000 in Data Breach Protection for your business.
Arryved Pay contracts are annual.
Provide 90-day notice and return any leased payments hardware within 15 days of service termination.
When you switch over to Arryved Pay, Arryved Online and Arryved OpenTab will also be switched over.
Offline processing is the same.
tDynamo Gen II, which you can lease or purchase outright. All existing card readers will not be compatible with Arryved Pay.
Arryved Pay includes access to MerchantTrack, your payments portal linked directly from the Arryved Portal. With this access, you'll be able to view individual transactions, daily deposits, and monthly statements all directly within your Arryved Portal.
Yes, it is called MerchantTrack which will be your payments portal linked directly from the Arryved Portal. With this access, you'll be able to view individual transactions, daily deposits, and monthly statements all directly within your Arryved Portal.
Yes - it will be improved as EMV will work in offline mode as well.
Compliance requirements remain the same. These are set by the PCI Security Council. With Arryved Pay, we now have a tool that streamlines the PCI compliance process to save you time. The SAQs are mostly pre-populated, limiting the number of questions that require an answer, and network scans are now automatically scheduled every quarter.
The program is going to continue to be supported. Over 300 of our customers are using the program and provided great feedback that it's been a great success for their business. We have made specific accommodations to ensure functionality will remain the same with Arryved Pay. If you aren’t running Dual Pricing and want to learn more please reach out to sales@arryved.com
We are already in live testing and will have it to show you in the booth at CBC. General access will start in June.
Detailed instructions on how to get your new hardware will be available soon!
We are very excited to introduce affordable leasing options, which means you won’t have to put down any upfront costs for the new hardware and you’re covered if anything ever happens to the device during the lease. We’ll have more details soon.
Yes, the new card readers are compatible with your existing tablet or phone!
Magtek tDynamo readers can be connected through Bluetooth or USB. They charge via the included charging stand (which uses an USB-A connection) or via the included USB-C cable.
The available charging stand and reader can be placed on a bar counter top for guests to tap, dip, or swipe their card. For mobile devices, the reader comes with a clip that attaches to the back of the device.
Yes.
Yes. There are thousands of these devices in the field already with mobile POSes, and they are not experiencing tamper mode issues. We’ve done a very deep dive to make sure this isn’t a problem.
12 hours is the baseline, but it depends on how much they are used. Based on the manufacturer's recommendations and our internal testing data, the readers should last for over 1,000 transactions between charges.
It depends on your charging setup and hardware, but 4-6 hours is the ballpark.
Manufacturer warranty from MagTek is the same as the eDynamo (BLE) - 1 year. However, if you lease a device, it is under warranty for the duration of the lease.
Yes. You can open a tab with a tap or dip, including with Apple Pay or Google Pay.