What Is DNS?

The Domain Name System is the Internet's way of storing and managing its domain names. Think of it as the phone book of the internet. A Domain Name is a website's unique URL. For example, www.Arryved.com is a domain name that exists in the DNS.

Every time you visit a webpage on the internet, the DNS will look up the Domain Name like a phone book. It then converts it into an IP address for your computer to recognize and receive. 

DNS Troubleshooting

There may be an instance where the Domain Name System (DNS) or an Internet Service Provider (ISP) is having an outage that disrupts your ability to use the Arryved platforms. This is a rare event, but can happen at any time. Please try the different troubleshooting steps below to get your Arryved systems up and running during the outage. Please only use this article if you were instructed to do so by an Arryved team member. 

1. Clear Your Chrome Cache

If you're not already using Chrome as your browser, I will recommend doing so.

To clear cache & cookies in Chrome:

1. On your computer, open Chrome.

2. At the top right, click the three vertical dots to expand more options. 

3. Click More Tools.
   

4. Click Clear Browsing Data.
   

5. At the top, choose a time range. To delete everything, select All time.

6. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

7. Click Clear data.

Here is another resource for you, Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site.

2. Change your DNS on your Computer Browser

Following either the Windows or Mac instructions below to change your DNS to one of these public DNS addresses: 

OpenDNS:

• 208.67.220.220

• 208.67.222.222

GoogleDNS: 

• 8.8.8.8

• 8.8.4.4

For Windows

1. Click start on your windows desktop the start typing “Network Status.” 

• Or you can right click on your Wi-Fi icon and click Open Network and Internet Settings. 

2. Click Change Adapter Settings.

3. Right-click on your active Wi-Fi connection and click Properties.

4. Click on Internet Protocol Version 4 (TCP/IPv4) and/or (IPv6).

5. Click Properties.

6. Click Use the following DNS server addresses.

7. Enter one of the public IP addresses mentioned above.

8. Click Save.
   

1. Click on the Apple icon on the top left corner of your desktop screen.

2. Click System Preferences.

3. Click Advanced.

4. Click the DNS tab.

5. Click on the plus sign in the lower left to add a new DNS server.

6. Enter one of the public IP Addresses mentioned above.

7. Click OK, then click Apply. 
   

3. Change Your DNS On a Device

Android 9 or Higher

1. Open the Settings from the home screen or apps list of your Android device.

2. Tap Advanced.

3. Tap Private DNS.

4. Select Private DNS provider hostname.

5. Enter the Cloudflare DNS address below. (other public DNS addresses not applicable in this instance).

• 1.1.1

6. Tap Save. 

Android 8 or Lower

1. Swipe down from the top of your screen to pull down the notification shade. Pull down twice. 

2. Tap the gear icon (Settings).

3. Long press and hold the Wi-Fi network you are connected to.

4. Tap Modify Network.

5. Tap Advanced Options.

6. Tap DHCP.

7. From the pop-up menu, tap Static.

8. Tap DNS 1.

9. Enter one of the public DNS Addresses below.

10. Tap Save.

OpenDNS:

• 208.67.220.220

• 208.67.222.222

GoogleDNS: 

• 8.8.8.8

• 8.8.4.4

iPhone

1. Tap Settings from your home screen.

2. Tap Wi-Fi.

3. Tap on the Wi-Fi network you are connected to. 

4. Tap Configure DNS.

5. Tap Manual.

6. Delete the current DNS address and enter one of the public ones listed above. 

7. Tap Save. 

4. Change Your DNS On Your Router

There are many ways to do this depending on which brand of router you have. Please refer to How To Change DNS Servers on Most Popular Routers and find the instructions for your router type. 

5. Contact Arryved Support

Still not able to get into the Arryved systems? Contact Arryved Support.

1. support@arryved.com