Service Level Agreement (SLA)
Service Level Agreement
Support Services (web-solutions-support@arryved.com)
Monday through Friday, 9 am to 5 pm Mountain TimeISSUE SEVERITY
An “issue” is defined as the inability to access the Arryved Web Solutions platform or a component thereof which had previously performed as expected. Issues do not include instances resulting from modifications by the Customer.Issue Definition
Response Time
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Arryved Service Preferences
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