What Are My Monthly Merchant Statements?

With Arryved Pay, processing fees are deducted daily with Daily Net Billing. Your Merchant Statement is provided to you each month and summarizes your total daily deductions for the month. The Merchant Statement also includes refund and chargeback details. This guide provides detailed information about what’s included in your statements. 

Prerequisites

• The Merchant Statements referenced in this guide are for merchants processing with Arryved Pay. 

• To access statements, you must be an Arryved Portal Super Admin with access to MerchantTrack, your processing Portal. Contact Arryved Support if you need access. 

• Read the How To Access Your Monthly Merchant Statements guide if you’re unsure where to find them. 
  

Limitations

• Your monthly Arryved Platform Fee is not included in your monthly Merchant Statements. This fee is billed to you separately through NetSuite. 

• Merchant Statements only include data from debit and credit card transactions. Cash and gift card transactions are not included. Please refer to your Arryved Portal reporting for cash and gift card records. 
  

How It Works

This guide breaks down each section fo your Merchant Statement. 

Your Processing Statement

Under the ‘YOUR PROCESSING STATEMENT’ section of your Merchant Statement, you’ll find your business’ identifying information such as the name and address. 

To the right, you can also find the date range of the statement period and a customer service phone number. 

Summary

The SUMMARY section totals your transaction sales, refunds, chargebacks, and fees deducted for the entire month. 

• Total Transactions Submitted = The total dollar amount of all batched transactions that occurred during the month. This excludes any transactions voided on the same day they occurred. 

• Refunds = The total dollar amount of all refunds during the month. The refund is assigned to the statement on the month that the refund occurred, not the month that the original transaction occurred. 

• Chargebacks = The total dollar amount of chargebacks that occurred during the month. 

• Fees = The total dollar amount of Arryved Pay transaction fees for the entire month. Fees are deducted from transactions daily, but this section summarizes the total fees for the month. 

• Total Net Amount = (Total Transactions - Refunds - Chargebacks - Fees). This is the total dollar amount your business takes home from the month. 
  

Summary By Day

The ‘SUMMARY BY DAY’ section breaks down the transaction, refund, chargeback, processing fee, and gross totals per each day of the month. The dates in this section refer to the date the transaction, chargeback, or refund occurred. Any date that did not generate any data will not be included in the statement. 

Summary By Payment Method

The ‘SUMMARY BY PAYMENT METHOD’ section summarises your transaction sales, and refunds by card issuer.  

The dates in this section refer to the date the transaction, or refund occurred. Chargebacks and processing fees are not summarized in this section. 

• Payment Method = The name of the card issuer (Visa, Mastercard, etc.). 

• Average Ticket = The average dollar amount of all transactions with the card issuer for the month. 

• Transaction Count = The total number of transactions batched under the card issuer for the month. 

• Transaction Amount = The total dollar amount of transactions batched under the card issuer for the month. 

• Refund Count = The total number of refund transactions that occurred for the card issuer for the month. 

• Refund Amount = The total dollar amount in refunds that occurred for the card issuer for the month. 

• Gross Count = (Transaction Count - Refund Count). 

• Gross Amount = (Transaction Amount - Refund Amount). This does not include processing fees deducted. 
  

Summary By Deposit

The ‘SUMMARY BY DEPOSIT’ section summarizes your transaction, refund, chargeback, processing fee, gross, and net totals per each deposit to your business bank account. 

Funds are released to your bank 2-3 business days after the transaction occurred. Deposits that would reach your bank on a Saturday or Sunday are combined with your Monday deposits. Check out the Arryved Pay ACH Deposit FAQs guide for more info on your deposit schedule.  

• Funding ID = A unique identification number assigned to each bank deposit. 

• Date = The date that the deposit funds were released to your bank. 

• Sales Count = Total number of transactions.

• Sales Total = The total dollar amount in transaction sales for this deposit fund. 

• Refund Count = The total number of refunds processed with this deposit fund. 

• Refund Total = The total dollar amount in refunds for this deposit fund.  

• Chargeback Count = The total dollar number of chargebacks for this deposit fund.

• Chargeback Total = The total dollar amount in chargebacks for this deposit fund.

• Gross Amount = (Sales Total - Refund Total - Chargeback Total). 

• Total Fees = Processing fees deducted from this deposit fund. 

• Net Amount = (Gross Amount - Total Fees). 
  

Fee Summary

The ‘FEE SUMMARY’ section will have just one row totaling your processing fees deducted from the bank deposits you received this month. 

• This number should match the ‘Total Fees’ number in the SUMMARY BY DEPOSIT section of your Statement. Any slight difference may be due to rounding.

• This number will likely be different than the ‘Total Fees’ in the SUMMARY BY DAY section. This is because deposits from each transactional day is released to your bank 2-3 business days later so some days towards the end of the month will not reach your bank until the beginning of the following month. 
  
  

Chargeback Summary

The ‘CHARGEBACK SUMMARY’ section breaks down each of your chargebacks that occurred during this month. 

• Chargeback Action ID = Unique ID assigned to the chargeback dispute by the merchant.

• Chargeback ID = Unique ID assigned to the chargeback incurred by the customer.

• Transaction ID = Unique ID assigned to the original transaction that customer is disputing. 

• Funding Date = The date that the funds from the original transaction was released to your bank. 

• Amount = The dollar amount being charged back. 

• Fee = The fee incurred for the chargeback. 
  

Related Articles

How To Access My Monthly Merchant Statements

Arryved Pay ACH Deposit FAQs

Arryved Pay Fee Structure