How To Recover Offline Mode Checkpoint Files W/ Android 11+
What Are Checkpoint Files?
Checkpoint Files are your recovery files with tab information that were created during Offline Mode in Arryved Service. Typically you can sync records through the device once back online, however, sometimes even that function runs into an issue. This article provides instructions for the backup method of retrieving your Checkpoint Files with tab information when the Sync tool in Arryved Service is also having an issue.
Prerequisites
Actions were performed in Arryved Service during Offline Mode.
The device is running on Android OS 11 or higher. If your device is an earlier version, use THIS GUIDE instead.
The network is back on and working properly!
The Sync button under Offline Mode Settings, on the same device, still isn’t working.
Limitations
Checkpoint Files will be available up to 30 minutes after the action was taken in Offline Mode in Arryved Service.
If actions in Offline Mode were taken on multiple devices, you will need to follow these instructions for each device.
Your Checkpoint Files may not be recoverable if you did not have Storage Permissions allowed for Arryved Service in the Android Settings before entering Offline Mode. Read instructions for allowing Permissions on an Android device here.
How It Works
Follow these instructions to recover your Checkpoint Files. You may already have the File Manager - X Folder app on your device, especially if you have a newer device from Arryved. Check your apps list on your device to see if you have the app, if so begin on Step 6 of this article. If not, begin on Step 1. You can see what the File Manager - X Folder app looks like from the first image below.
Grab the device that was performing actions in Arryved Service during Offline Mode.
Open the Play Store app from the device’s app list.
In the Search Bar, in the Apps section of the Play Store, search “X Folder.”
Select the App named File Manager. It is a blue icon with a magnifying glass.
Install the File Manager app.
Open the File Manager app.
Tap Continue (blue button across the bottom).
Tap Allow to the Storage Permission Required prompt.
You will be taken to your Android Settings, toggle on the Allow access to all files Permission.
Tap the left facing arrow next to All files access, to return to the File Manager app.
Tap the Internal Storage Icon.
From the list of blue files, tap the one labeled Android.
From the next screen tap the file labeled Data.
Tap Allow from the next Permission prompt.
You will see another list of files organized in rectangles. Tap the USE THIS FOLDER button along the bottom of this screen.
Tap Allow to any Permission prompts.
You will then be taken to another list of blue file folders. Tap the one labeled com.arryved.
From the next screen, tap Files.
You will see the Checkpoint Files here! There may be multiple.
Long press and hold each Checkpoint Files until the options appear.
Tap Share.
Send the Checkpoint Files to support@arryved.com
An Arryved Support Specialist will reach out to you and complete the record sync for you.
Related Articles
Related Articles
How To Recover Offline Mode Checkpoint Files W/ Android 10 or Lower
What Are Checkpoint Files? Checkpoint Files are your recovery files with tab information that were created during Offline Mode in Arryved Service. Typically you can sync records through the device once back online, however, sometimes even that ...Offline Mode Overview
What Is Offline Mode? Arryved’s wireless POS devices bring ease to your service flows, but what happens when you can’t connect to the wireless network? When the WiFi goes down or there is an outage that’s out of our control, the thought of putting a ...How To Exit Offline Mode And Sync Devices
What Is Offline Mode? Arryved’s wireless POS devices bring ease to your service flows, but what happens when you can’t connect to the wireless network? When the WiFI goes down or there is an outage that’s out of our control, the thought of putting a ...How To Get A Device Out Of Safe Mode
What Is Safe Mode? Are some of the apps on your POS device disabled (grayed out and not tappable) and you can’t figure out why? It might’ve found its way into Safe Mode. Let’s get this device out of Safe Mode and back into business! Follow the steps ...Arryved Service Settings Overview
What Are The Arryved Service Settings? Arryved Service has its own adjustable settings to support your diverse business needs. From the Arryved Service settings, you’ll find, Venue selection Card Reader pairing Barcode Scanner pairing Printers (or ...