Troubleshooting Your MagTek Audio Swiper

Having issues with your MagTek uDynamo audio card swiper? Try one of the following troubleshooting tips. 

Best Practices

• Charge the swiper at the end of each day to ensure it’s always juiced up and ready to go. 

• We recommend cleaning the swiper about once a month to clear any dust that could be preventing flawless swipes. 

• Here’s a recommended brand of cleaning cards from Amazon designed for swipers. 

Troubleshooting

Click It In

Oftentimes, the swiper is not fastened all the way down. See if the swiper is positioned correctly over the POS device and the audio pin is fully clicked down into the headphone jack. To attach the swiper correctly, press down on it until you hear the click! 

Charge It

Perhaps the swiper simply needs to be charged. If so, it’ll be back in action in 30 minutes or less! Grab the charging cord and plug it in to see the battery’s status. Once plugged in, look for the small light on the front side of the swiper. 

• Green light = Fully charged

• Yellow light = Some charge

• Red light = Little to no charge

• No light = Zero charge or possibly broken, but usually just out of juice. 

Volume

This is an audio swiper, meaning its connection relies on the audio component of the device it’s connected to. If the volume is too low or on mute, the audio swiper can’t connect. Turn the volume up to the max on the POS device. 

Pairing

If none of the above tips worked, maybe your swiper isn’t paired in Arryved Service.

1. From the POS device, open Arryved Service.

2. Tap STAFF from the top navigation bar. 

3. Tap Settings.

4. Under the Card Reader section, tap Reader.

5. There’s a serial number on the back of the reader, select the uDynamo reader from the list in Arryved Service that matches the number.

Audio Permissions

Still no luck? Ok, maybe you have disabled the Audio Permission on this device. This could’ve happened if you tapped “Don’t Allow” or “Allow Once” to the Audio/Microphone Permission prompt that appears when validating the device. Not to worry, we can fix that in the Android Settings. Here’s how,

1. From the POS device, open Settings.

2. Tap Apps from the left side navigation.

3. Find Arryved Service on the list of apps.

4. Tap Permissions.

5. Tap Microphone. 

6. Select Allow while using the app. 

Restart 

The last trick up our sleeve is the classic restart. Believe it or not, this tends to fix most issues. 

First, try restarting Arryved Service. Swipe out of the app to close it (we call this a “Swipe Kill”) and reopen it after a few seconds. 

If the swiper is still playing dead, try powering down and restarting the POS device. Press down on the power button for a few seconds until the options appear. Select Restart or Power Off. 

Gut Check!

After trying all the troubleshooting steps from above, give your swiper another test! If you’re still having issues, reach out to Arryved’s award-winning Support Team.

• Non-urgent: support@arryved.com

• Urgent: (720) 310-0361