What Is OpenTab Self-ordering?

OpenTab by Arryved empowers guests to browse your menu and place orders as they please via QR code technology. OpenTab’s self-ordering feature eliminates cumbersome steps in the service process, allowing more guests to be served with less staff while also elevating the guest experience. This article will provide a list of considerations to make before implementing OpenTab’s self-ordering feature. This guide is meant to help you integrate OpenTab into your service model as seamlessly as possible by providing a list of things you may need to consider.

Prerequisites

• The guest needs a smartphone with a camera to scan the OpenTab QR code. Some phone cameras can’t scan QR codes, in which case, a QR code reader app is needed instead. 

Limitations

How It Works 

The infographic below gives you a good idea of how OpenTab’s self-ordering flow takes place. You can also check out the OpenTab Order Flow guide to see each OpenTab screen from the guests’ point of view.

Things To Consider

Now that you have a general idea of how OpenTab works, you'll want to consider how the flow will take place in your establishment and integrate with your current service model. 

QR Code Placement 

Guests will be able to start a tab and place an order wherever there is an active OpenTab QR code. Think about the areas in your establishment you'd like to offer guest self-ordering.

• OpenTab self-ordering can be the main type of ordering throughout your entire location. 

• OpenTab self-ordering can be used in certain sections, areas, or Venues in your location, while other areas have full staff service. 

• OpenTab self-ordering and staff service can be blended together in any/all of the areas of your location. 

OpenTab Schedule

The OpenTab Settings in your Arryved Portal has an OpenTab schedule where you can set the self-ordering system on a timer. If a guest scans a QR code outside the set OpenTab time frames, a message will appear and not allow them to place an order. Another option is to place and remove the physical QR codes to allow or prevent guests from ordering. 

• Would you prefer guests to be able to use OpenTab self-ordering anytime?

• Would you prefer OpenTab to only be available on certain days and/or certain times of day?

• Does your kitchen stop taking orders at a different time than your bar? 

• Will you have an OpenTab last call?

Service Model

• How involved will your staff be in the service process for self-ordering guests? 

• How will your team account for service gaps with self-ordering, such as guests’ needing cutlery, condiments, and water?

• Will you have food and drink runners for OpenTab orders?

• How will the guest receive or pick up their order when it’s ready? 

• OpenTab QR codes are unique to table numbers, so when an order is placed, the ticket will include the table number. 

Educating Guests & Staff

Moving towards the digital trends of the hospitality industry takes adjusting for everyone. It is important to think about how you will educate your guests and staff on the new service models with new technologies. 

• How will you educate your staff on OpenTab so they can help provide great guest experiences? 

• Think about how guests will be greeted when they arrive. 

• How will you and your staff educate guests on using OpenTab? 

Next

Once you have considered how OpenTab will seamlessly unite with your service model, and feel ready to get OpenTab up and running, use the guides below to get started. If you plan to print tickets from OpenTab orders, you'll need an Arryved Print Controller to route orders.

1. Arryved Print Controller Setup Guide

2. OpenTab Setup Guide (For Self-Ordering)