What Is Auto-gratuity? 

In the service industry, gratuity is standard. With Arryved, you have the option to implement auto-gratuity, this allows staff to apply an included tip to any tab they'd like. This article shows you how to enable auto-gratuity from your Arryved Portal and apply it to a tab in Arryved Service.

Prerequisites

• To enable Auto-gratuity through your Arryved Portal, you must be a Portal Super Admin.

Limitations

• Auto-gratuity must be applied to each tab individually using the steps in this guide. You don’t need to apply auto-gratuity to any tabs you don’t want to.  

• You’ll choose one tab percentage as your auto-gratuity. You can change this percentage in your Portal, but can’t have different auto-gratuity percentages to choose from in Arryved Service at once. 
  

• Auto-gratuity is only used in Arryved Service. It can't be applied in OpenTab or Arryved Online.
  

• Tips are calculated off of either the Subtotal or Total amount of a tab based on your Location Preference set. This applies to all tabs and tipping scenarios, not just auto-gratuity.

• Total = Subtotal + Sales Tax + Use Tax + RSF. 
  

• Auto-gratuity can be added pre-comp or post-comp depending on your Location Preference set. This applies to all tabs and tipping scenarios, not just auto-gratuity.
  

How It Works

Enable Auto-gratuity 

To enable the Auto-grat / Tip Line button in Arryved Service, you’ll need to find the Location Preference in your Arryved Portal.

1. Head to your Arryved Portal and log in as a Super Admin.

2. From the left side navigation, click Location Settings.

3. Click Location Preferences.

4. Under Tip Preferences, find the Preference “If the site can do auto gratuity on a check, set the percentage amount”

5. Enter a numerical value in the box. The value is the percentage of the tab’s total you’d like to add as the tip. 

• Do not include the % symbol with the numerical value. 

• Entering a value in this Location Preference and saving it enables the Auto-Grat / Tip Line button in Arryved Service. 

6. Here, you can also decide if you want tips to calculate a tip from a tab’s total or subtotal. This applies to all methods of adding a tip, not just to auto-gratuity. 

7. Click Save at the top or bottom of the screen.
   

Apply Auto-gratuity

Now that you’ve enabled the Auto-gratuity function for Arryved Service, you can apply it or remove it from a tab quickly. 

1. Open Arryved Service and log in.

2. From the TAB screen, tap on any tab. 

3. From the tab’s Running Tab Window, Tap the Tip Line button. 

You’ll notice that the Tip Line button now says Auto-grat and has turned green. This means that the auto-gratuity is applied to this tab! The gratuity added is the percentage of the tab you entered in the Location Preference. 

Tap the Auto-grat button to return it to Tip Line. This means that auto-gratuity is not applied to this tab. Instead, the guest can make their own tip selection from the Tip Line on the Digital Signature Screen or a paper receipt when closing out. 

Notes

• Your Tip percentage buttons appear on the Digital Signature screen as normal. Any Percentages less than the auto-gratuity, aren't functional. 

• If the guest chooses a percentage that is greater than the auto-gratuity, that percentage will override the auto-gratuity. 

• If the guest uses the Custom Tip button, the value they enter there will override the auto-gratuity. The guest can’t enter a custom tip that is less than the auto-gratuity. 

Auto-grat

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