Digital Gift Card FAQs

Digital Gift Card FAQs

Digital Gift Card FAQs 

Can guests use more than one Digital Gift Card for an online purchase?  

No. Only one Gift Card can be applied per order. 

 What if the Gift Card balance doesn’t cover the full order total online? 

 Guests will need to either: 

  • Adjust their cart so the total is within the card balance, or 

  • Pay for the entire order with a credit/debit card instead.  

Is a PIN required when using a Gift Card in Arryved Service? 

No. Physical Gift Cards without a PIN can still be redeemed in Arryved Service. 

Is a PIN required when using a Gift Card in the Arryved Online Store? 

Yes. Both physical and Digital Gift Cards must include a PIN for online use. We recommend re-ordering physical Gift Cards with PINs to ensure guests can redeem them online. 

Can Digital Gift Cards be scheduled for future delivery? 

No. Both the purchaser and the recipient receive an email immediately after purchase.  

Can I add a personalized message to a Digital Gift Card? 

Yes! Purchasers can include a custom message to the recipient. 

How are Digital Gift Cards delivered? 

By email. Purchasers receive a receipt, and recipients get an email with the card number, PIN, any personalized message, and redemption details. 

Where can guests check their Gift Card balance? 

  • When using a Gift Card online, the current balance is displayed at checkout.

  • Otherwise, guests can call your business. You can look up balances using the Gift Card Query in Arryved Service or the Gift Card Tool in the Arryved Portal.

Do Digital Gift Cards expire? 

Nope! There is no expiration on Digital Gift Cards. 

What if a Digital Gift Card is sent to the wrong email? 

Guests should contact your business. You can cancel (zero out) the incorrect card and issue a new one through the Gift Card Tool in your Arryved Portal. 

Who do guests contact for Gift Card issues? 

They should contact your business first. Most issues can be resolved in the Arryved Portal using the Gift Card Tool. If needed, you can reach out to Arryved Support. 

What amounts can Digital Gift Cards be sold for? 

Anywhere between $5 and $500. 

What payment methods can be used to purchase Digital Gift Cards? 

Any credit or debit card. Gift Cards cannot be used to purchase other Gift Cards. Physical Gift Cards can still be purchased in person with cash or check. 

Can Gift Cards be reloaded? 

Yes. Guests can request a reload, which you can process in the Gift Card Tool in your Arryved Portal. 

Can Digital Gift Card emails be resent? 

Yes. You can resend the Gift Card email from the Gift Card Tool in your Arryved Portal. 

Can Digital Gift Cards be customized with branding? 

Digital Gift Cards automatically display the logo uploaded in your Arryved Portal under Location Assets. No additional customization is available. 

Can I limit Gift Gard redemption to in-person purchases only? 

No. Gift Cards are redeemable both in person and online. 

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Gift Cards Overview

Digital Gift Card Setup Guide
How To Purchase A Digital Gift Card

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