What Is Dual Pricing? 

Dual Pricing is Arryved’s latest and greatest solution to help you cut costs, maximize revenue, and keep your guests happy at the same time! With Dual Pricing, prices depend on the payment method chosen, cash or non-cash. 

Your guests paying with plastic, pay the Standard Prices for the items ordered. When guests pay with cash, they’re offered lesser Cash Prices. This allows food and beverage businesses to completely recover payment processing fees for both credit and debit card transactions. Follow this guide to complete the setup process for your Dual Pricing program with Arryved. 

Prerequisites

• You’re fully onboarded as an Arryved Merchant and your Inventory is added to your Arryved Portal. 

• Read the Dual Pricing Overview to familiarize yourself with the program. 

• You must be an Arryved Portal Super Admin to complete the steps in this guide. 
  

• All of your POS devices must be updated to Arryved Service version 1.24 or higher.

• Only follow the steps in this guide when you’ve been instructed to do so by an Arryved Team Member. 

Limitations

• To participate in Dual Pricing with Arryved, you must agree to a 3.99% flat rate for processing and print and sign a TSYS Merchant Change Form. 

Setup Guide

Steps To Follow

1. Schedule your intro call

2. Sign the TSYS Change Form and update devices

3. Schedule your setup call

4. Make individual price adjustments (optional)

5. Review and approve prices

Step 1: Schedule Your Intro Call

As soon as you reach out to Arryved expressing an interest in our Dual Pricing program, you’ll be contacted by an Arryved Team Member. 

• Arryved will email you a calendar link to schedule a time to chat. 

• The call takes place through Google Meet. 

• During the intro call, the Arryved member will go over the Dual Pricing program in full detail, and answer any questions you may have. 

Step 2: Sign The TSYS Change Form and Update Devices

If you decide to move forward with Arryved’s Dual Pricing, you’ll be sent an email with your TSYS Change Form and instruction to update Arryved Service on all of your POS devices. 

Change Form

• The TSYS Change Form is to switch your processing rate from Interchange + to the flat rate. 

• The authorized signer on your Arryved account must print, sign, and return the Change Form along with a photocopy of their Driver’s license. 

• We can’t launch your Dual Pricing until this form has been signed and returned. 

Update Arryved Service 

• Arryved Service must be on version 1.19 or higher, on all of your POS devices. 

• How To Find Your Device's Version Number

• How To Update Arryved Service

Step 3: Schedule Your Setup Call

Your Arryved Team Member will schedule a second call with you, where you’ll work together to get the program set up in your Arryved Portal with the Dual Pricing Settings. 

• Price Increase

• You choose between a 4%-5% bulk price increase (you can even go higher than that!).

• All of your Inventory Items will be increased by this amount, with the opportunity to manually adjust individual items, if desired. 

• Launch Date

• Choose a month you’d like to launch your Dual Pricing on the 1st. 

• Each month has deadlines for completing your tasks to be included in that month’s launch. 

• Rounding Amount

• Rounding is optional if you want to avoid odd prices.

• Choose to round by 5¢, 10¢, 25¢, 50¢, or $1.

• Rounding Method

• If you do choose to round, pick in which direction. 

• Always Up, Always Down, or whichever is Nearest. 

The Dual Pricing Settings Form will be filled out during the setup call, and your Arryved Team Member will submit your price changes.

Step 4: Make Individual Price Adjustments (Optional)

Before you approve your price changes, you can make adjustments to the Standard Price or Cash Price of any Inventory Items you’d like. 

First, review your Inventory Item List report to see your new prices and determine if you’d like to make any adjustments. If you don’t desire to make any adjustments, skip this step and continue to Step 5. 

Here’s how to make individual price adjustments:

1. Head to your Arryved Portal. 

2. From the left side navigation, click Inventory.

3. Click Inventory Folders.

4. Click on a Folder of your choice. 

5. Click on the Inventory Item you want to adjust. 

6. Scroll down and click Costs to expand the section. 

7. Edit the New Price and New Cash Price fields as necessary. Unit Sizes are adjusted separately.

8. Click Save when finished. 
   

• If you have any Deposit items or fixed gift cards ($25, $50, $100, etc. pre-set gift cards), you may want to adjust these prices so that the New Price and New Cash Price are equal. This way they have a single fixed price. 

• Items with the Giftcard or Open Item Tags automatically ignore Dual Pricing, the price entered when ordered, is the exact price. 

Note: Once your Dual Pricing launches, only the Price and Cash Price fields are visible. They are replaced by the values in the New Price and New Cash Price fields, that then disappear. All four fields are only visible during the setup process to make individual adjustments. 

• You can edit the Price and Cash Price fields at any time after your Dual Pricing is launched.

Step 5: Review & Approve Price Changes

Near the end of your setup call, you’ll receive another email instructing you to review your price changes using the Inventory Item List report. 

• The report is located in your Arryved Portal → Reporting → Inventory → Inventory Item List. 

• If you viewed the report before making individual price adjustments, open the report again so it shows the new changes you made. 

Review Prices

Use the report to review the price changes on all of your Inventory Items. Please review the four following columns in the report,

• Price: This is the current Price of the item. 

• This column has always been there. 

• Cash Price: At this moment, this column is empty.

• This is to show you that the current Price will become the Cash Price once your Dual Pricing is launched. 

• New Price: This is the new Standard Price that your current prices were increased to (by 4-5%). 

• New Cash Price: This becomes the official Cash Price when your Dual Pricing is launched. 

• The cash Price and New Cash Price are the same unless you made individual adjustments to the New Cash Price. 
  

Important!: After reviewing, if you want to change the percentage of your bulk price increase, or change the rounding amount, reach out to the Arryved Team Member you’ve been working with and they can make that update for you. 

Approve Prices

Once you’ve made any desired changes, reviewed your Inventory Item List report, and feel good about everything, you’ll then go ahead and approve your prices. 

• You can hit the Approve button yourself in your Arryved Portal.

• Or, you can respond to the email and let Arryved know that you’ve reviewed and approved, and they’ll click the button for you. 

To approve prices yourself, 

1. Head to your Arryved Portal.

2. From the left side navigation, click Operations.

3. Click Dual Pricing Settings. 

• You can see that Arryved has filled out the Setting for you. The fields aren’t editable on this page, but if you see something that looks incorrect, or you want to make a change, reach out to your Arryved Team Member before approving. 

4. Click the Approve Price Changes button. 

5. Click Confirm. 

Price changes need to be approved by the deadline given to you, to be included in the next month’s launch. 

Next

Launch

6. Once you’re placed in the queue for your Launch Date, your Dual Pricing goes live in Arryved Service on the 1st of that month at 4 AM MST. 

7. Your TSYS statements will change sometime between the 10th-20th of the same month. 

Price Changes Post-launch

Once your Dual Pricing is launched, your Inventory Item List report and your Inventory Items in Arryved Portal now only have the Price and Cash Price columns/fields. The 'New Price' and 'New Cash Prices' columns/fields you saw while onboarding with Dual Pricing, disappear after launch. 

• When you add new Inventory Items post-launch, you’ll need to include a Price and Cash Price. There are two ways to do this:
  

• Clone a similar existing Inventory Item. This option keeps the integrity of your price increase so you don't have to do the math.
  

• Create a new Inventory Item. You'll need to add both a Price and a Cash Price and calculate the price difference yourself. 
  

1. For existing Inventory, you can make changes to your Prices and Cash Prices at any time.
   

Arryved Portal 2.0 

You may have noticed that the Dual Pricing Settings page in your Arryved Portal has a new look and feel to it. This is one of the pages built out in Arryved’s Portal 2.0! Watch the short video below to learn more about it.

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Dual Pricing Overview