What Is Fresh KDS?

Fresh KDS is your solution to an organized, efficient, and reliable kitchen! Whether you offer dine-in, takeout, or guest self-ordering, with Fresh KDS and Arryved, orders from any of Arryved’s POS modalities display on dynamic screens where staff manage them with ease! Here’s more information about Fresh KDS. Follow the steps in this guide to complete your onboarding with the Fresh KDS + Arryved Integration. 

Prerequisites

• Read the Fresh KDS Integration Overview to get familiar with it.
  

Limitations

• Fresh KDS will handle most of the onboarding and support for this integration. Please reach out to them for any questions or concerns about the functionality of the Fresh KDS Products including the Fresh KDS App, the Fresh Tools Portal, and the SMS feature. 
  

• Arryved’s Support Team can address the functionalities of the integration in the Arryved Portal, the Arryved ordering modalities, or any hardware purchased from Arryved. 
  

Setup Guide

Steps To Follow

1. Sign up with Fresh

2. Hardware Purchase

3. Schedule a hardware Install 

4. Set up your Fresh Tools account

5. Grant Arryved access to Fresh Tools

6. Configure the Fresh KDS App on each screen

7. Complete the install 

Step 1: Sign Up With Fresh

Fresh KDS is its own awesome entity. You’ll need to sign up for a subscription with them first, then we can integrate your Fresh plan with your Arryved POS. 

1. Head to fresh.technology.

2. Either request a demo or sign up for the free trial. 

3. Select Arryved as your POS of choice so you can receive the proper onboarding instructions. 

Step 2: Make A Hardware Purchase

You’ll need to purchase your desired KDS hardware as soon as possible so we get the devices set up with the integration. Browse the Arryved Hardware Catalog for KDS-specific hardware that’s designed for kitchen environments. You have the option to source your own hardware if you’d like. 

Read the Fresh KDS Hardware Overview for some advice on what hardware you may need. 

• Make your KDS hardware decisions and get those purchases in as soon as possible.

• Please note that an Arryved Print Controller is required if you’re setting up Arryved Online or OpenTab for the first time.  

• Contact Arryved Support for any questions on the hardware in the Arryved catalog.

• Ask your Fresh Representative about sourcing your own hardware. Fresh has their own requirements. 
  

• Recommended Hardware For Fresh KDS
  

Step 3: Schedule A Hardware Install 

The Arryved team member you’re working with on this integration will help you schedule a hardware installation. 

• During the install, Arryved will help you with the rest of the configuration needed in your Arryved Portal including your order routing. 

• Let Arryved know if you want to use Print On Bump, they can set that up for you too. 

• You need to have your hardware purchased and in hand before the install takes place. 
  

Step 4: Set Up Your Fresh Tools Account

As you wait for your hardware to arrive, you’ll continue to work with Fresh to get your Fresh Tools portal set up. Here’s what you can expect to complete: 

• Create your Brand

• Add your locations

• Create Roles and add Users

• Set up Billing & Subscription
  

Step 5: Grant Arryved Access

While you’re setting up your Fresh Tools portal, you’ll need to grant Arryved access to it by inviting us as a User. We need access to your Fresh Tools account to make the connection between Fresh and Arryved. 

Here’s what you need to do: 

1. In your Fresh Tools portal, create a new User with integrations@arryved.com as the email address for that User.
   

2. Give that User the Administrator Role. 
   

*Please note that by creating this User for the Arryved Integrations Team, you’re granting Arryved access to your Fresh KDS data. Feel free to contact Arryved Support with any questions or concerns. 

Step 6: Configure The Fresh KDS App On Each Screen

When your hardware arrives, reach out to your Fresh representative to help you configure the Fresh KDS App. This is how you can tailor the function of each screen to meet your kitchen needs. 

• If you purchased your hardware from the Arryved Hardware Catalog, the Fresh KDS App will be installed on your screens when they arrive! 

• If you sourced your own hardware, your Fresh rep will need to help you install the app on each screen.

• If you’re interested in the SMS texting feature, you can set that up in the Fresh KDS App. Ask Fresh for more information. 
  

• Also in the app, you can allow the screen to accept orders from whichever order modalities you’d like. Use the infographic below to see what each of the Arryved modalities are labeled as in the Fresh KDS App. 
  

Step 7: Complete The Install

Get ready for your Hardware Installation appointment! Be sure you have that scheduled with the Arryved Team. We’ve created the Fresh KDS Pre-Install Checklist to help ensure the install goes as smoothly as possible. Please read and complete the checklist prior to your install appointment. 

Next

When it comes to integrations, there are always two different companies involved: Arryved and the integration partner (in this case, it’s Fresh!). It can sometimes be difficult to know who to reach out to at what times. Here’s some guidance on when to call Arryved Support or Fresh Support: 

Fresh Support

Reach out to Fresh Support for any questions or concerns regarding the Fresh products such as the Fresh Tools portal, the Fresh KDS App and Settings, or the SMS feature. 

For Fresh Support, go to fresh.technology and click the Chat Icon in the bottom right corner. Start a Chat with a Fresh Representative. 

Arryved Support

Reach out to Arryved Support for any questions or concerns regarding the Arryved Portal, Arryved’s ordering modalities, or any hardware that was purchased from the Arryved Catalog. 

• Urgent: (720)-310-0361

• Non-Urgent: support@arryved.com