What Is Fresh KDS?

Fresh KDS is your solution to an organized, efficient, and reliable kitchen! Whether you offer dine-in, takeout, or guest self-ordering, Fresh KDS technology is here to help. With Fresh KDS and Arryved, orders from any of Arryved’s POS modalities display on dynamic screens where staff manage with ease! Here’s more information about Fresh KDS. This article provides an overview of what the Arryved Fresh KDS Integration has to offer!

Key Benefits

• A paperless solution.

• Automated SMS notifications for real-time order updates.

• Split tickets between stations so each chef sees only what they need to make.

• Custom color coding for ticket times. 

• Touchscreen ticket management. 

• The flexibility of many hardware options. 

• Supports Arryved’s various modalities (OpenTab, Curbside, Delivery, etc.).

• Fresh KDS Operates in Arryved’s Offline Mode.

Limitations

• Most of Arryved’s POS modalities are supported through Fresh KDS, except for Ship It. 

• In the Fresh KDS interface, there is a 25-character limit for each item on the Order Tiles. 

• The 20-character limit still applies to Inventory Item Names in Arryved Portal as well as the 13-character limit for printed tickets. 

• The Fresh KDS screens deserve their own device, they shouldn’t be sharing with an Arryved POS device or Print Controller. 
  

• For SMS texting, international phone numbers are not accepted at this time.
  

• Orders from Arryved Online or OpenTab may appear on KDS screens up to 1 minute after placing the order.  

How It Works

Pricing 

Fresh KDS is its own entity. Arryved is lucky enough to partner with the best Kitchen Display System on the market! As an Arryved Merchant, you’ll need your own subscription billed by Fresh KDS. 

• Click for information on Fresh KDS Pricing.

• If you are interested in SMS or the Screen Communication feature, the Advanced plan is required. 

Fresh KDS Products

There are two Fresh KDS products you’ll be working with: 

1. Fresh KDS has a Portal just like us at Arryved! But, they call it Fresh Tools. You’ll use the Fresh Portal for account management, customization, reporting, and more! 
   

2. Each KDS screen has the Fresh KDS App that functions as the main interface where employees see and manage orders. The App is awesome because it offers customizable settings, adjustable for each screen individually, meaning each screen can do what it wants! 

Hardware

When it comes to hardware, Fresh KDS has your back! They support a variety of Android and Apple products compatible with kitchen displays. 

Arryved offers KDS hardware in their catalog best suited for hot and sticky kitchen environments! Ordering from Arryved comes with extra perks, such as a more hands-on experience for our Support Team. 

Fresh KDS allows multi-screen setup. Screens have their own customizable settings through the Fresh KDS App. Play with the settings on each screen to meet the dynamic needs of your kitchen operations. Screens are often representative of your various stations;

• Expo

• Cold Station

• Grill

• Pizza Oven

• Sushi Station

• Etc. 

More Information

• Fresh KDS Hardware Overview
  

• How Many Screens Can I Have?
  

• Fresh KDS Recommended Hardware
  

• Fresh KDS Recommended Android Hardware
  

• Fresh KDS Recommended Apple Hardware
  

Orders

Orders display in the Order Tiles on the KDS screen. Think of them as digital tickets. Any Unit Sizes or Modifiers will display with the items on the order. 

1. Tapping anywhere on the header of the Order Tile bumps the entire order.

2. Tapping on an item within the Order Tile bumps just that item. You can tap on just a modifier and bump that too! 

3. The three vertical dots expand more options for the order. 
   

Each Order Tile has three vertical dots. Tapping on them expands a few more options:

• Hold the order

• Print the order 

• Move the Order Tile backward or forward on the screen. 

Order Updates

If you make a change to an order in Arryved Service, the Order Tile will update on the Fresh KDS screen.

• Update an order by tapping on the tab in Arryved Service, tap Details, and tap Change.

• Using the Trashcan icon will not update the order in Fresh KDS. 

• There currently is no warning or alert that an order was updated on the Fresh KDS end. 

• Keep Arryved Service up to date on your POS devices. Order Updates are only available on the latest version of Arryved Service. 

Order Routing

While you offer the best food, beverage, and atmosphere, Arryved helps you reach even more guests by creating various ways of ordering. These are known as the Arryved modalities:

• Arryved Service

• ToGo Tag in Service

• OpenTab

• Arryved Online

• Pick-up 

• Curbside

• Delivery

Each Fresh KDS screen chooses to receive orders from any or all of the Arryved Modalities! They just need to be toggled on or off in the Settings on the Fresh KDS App. in the App, names of the modalities changed a bit. Use the infographic below to see which ones are which. 

Furthermore, items route to specific KDS screens based on the Venue they were ordered from and their Item Category (that determines if it’s a bar, kitchen, or other type of ticket). This is the same way items ordered are routed to printers. 

To learn more about routing orders: 

• Default Printers Setup Guide

• Expanded Printers Setup Guide

SMS

One of the biggest benefits this awesome KDS has to offer is keeping your guests informed on order updates with automated SMS text messaging. Arryved offers SMS exclusively with the Fresh KDS Integration. 

You can send an automated message letting guests know their order was received and is in the works, and another message letting them know the order is ready. You can scrap the default messages written by Fresh and create your own automated text through the App Settings. 

If you decide to use the SMS feature, please note that SMS fees apply per message, billed by Fresh KDS.

Getting Started

Are you sold on Fresh KDS? We are too! To get started with the integration, reach out to Fresh KDS to sign up. Once you’re onboarded with them, they’ll pass you over to us to complete the Arryved + Fresh integration. 

• Fresh.technology ← Request a demo or start the free trial!

• Read the Fresh KDS Setup Guide to peek at your onboarding steps ahead. 

Related Articles

FreshKDS Hardware Overview

Fresh KDS App Settings Overview

Fresh KDS Setup Guide