How To Void Payments In Arryved Service
What Is A Voided Payment?
From time to time, a mistake will be made on a guest’s tab. Best case scenario, you’ve caught the mistake before the guest notices or closes their tab. However, it’s likely that the reconciliation is needed after the guest has paid. Not to worry! You can void a payment through Arryved Service. Voiding a payment reopens the tab and cancels the pending transaction on the guest’s bank account. This article shows you how to void a payment in Arryved Service.
Prerequisites
To void a payment in Arryved Service, you need to be logged in with the AUTH CANCEL Labor Role Permission.
The tab you are typing to void has been closed out and paid.
Limitations
A Payment can only be voided in Arryved Service on the same day the payment was taken. If you need to cancel a payment at a later date, you can refund the transactions using Tab Search in Your Arryved Portal or reach out to Arryved Support for assistance.
If you need to void a payment that was paid by gift card, you’ll need to manually add the money back onto the gift card using the Gift Card Tool in your Arryved Portal.
When you void a payment, it’ll reopen the tab, but the card information on file will be lost.
How It Works
To Void A Payment
Open Arryved Service and log in.
Make sure you are logging in with the AUTH CANCEL Labor Role Permission.
From the TAB screen, tap the OLD button at the bottom of the screen. This will display all closed tabs.
Use the search bar to search for the closed tab you need to void.
You can search by tab name, table number, or unique check #.
Tap on the tab when you find it.
From the tab’s Running Tab window, tap on the box with the tab’s total in the top left corner. It should say $0.00 since the tab is closed out unless there is still a partial payment open.
From the Payment Options screen, tap on the Payments button.
Tap Void.
If there were partial payments made on this tab, you can void each partial payment individually.
After Voiding A Payment
Once the payment has been voided, the tab is now reopened.
If the guest paid by credit or debit card, the pending transaction is canceled.
Make the adjustments you need and accept payment again. Or, comp the whole tab if needed.
Related Articles
How To Use The Gift Card Tool In Arryved Portal
How To Refund Orders With Tab Search
How To Complete A Partial Payment
Related Articles
How To Void Items or Orders
What Is A Void? We know it’s common in hospitality for guests to change their minds after an order is placed, or for an employee to make an honest mistake. No biggie, while you make it right for your guests, voids help make it right for your ...Labor Role Permissions For Arryved Service Overview
What Are Labor Role Permissions? Labor Roles are the unique job functions in your establishment. Each Labor Role created in your Arryved Portal can be given certain Permissions that will give Employees logged in under that role access to certain ...How To Complete A Partial Payment
What Is A Partial Payment? Arryved Service can accept multiple payment types to pay a single tab. Perhaps your guest wants part of their tab with cash or gift card, and the rest on their credit card. Or maybe they want to pay a certain amount with ...How To Refund Or Exchange Items In Arryved Service
What Is A Return Or Exchange? When it comes to your non-consumable merchandise, such as a T-shirt or hoodie, it’s typical that your guests will have purchased the wrong size or are dissatisfied with the item. If your business model allows it, Arryved ...Arryved Service Preferences
What Are Arryved Service Preferences? Location Preferences, available in your Arryved Portal, allow you to customize the Arryved Product suite, per location, to meet your business needs. The Preferences are broken into sections. The ‘Arryved Service’ ...