Important - please read
When enabled, the Craftpeak<>Arryved inventory sync integration keeps any number of your products' inventory counts synchronized between the two platforms. Whenever a sale is made in either one, the inventory is updated in both systems, ensuring you do not have to keep your online inventory separate from your on-premise inventory.
The integration only sync the inventory count for sync-enabled products. Anything else - product metadata (price, title, description etc.), transaction data, payment info, etc. remains untouched. For the time being this integration is deliberately restricted to inventory only and all other metadata will need to be manually entered in both systems.
Once configured and enabled for a given product, that product's inventory will be synced to your inventory quantity in Arryved. Your Craftpeak store will simply read the value from Arryved.
When you make a sale on your Craftpeak store, the inventory is decremented on both platforms immediately when the order is placed. Refunds also trigger an immediate sync, incrementing stock if the “restock” option is checked.
Every 10 minutes, your online shop gets the updated inventory counts from Arryved for any products that have the sync enabled.
Products are synchronized based on SKU. For each sync-enabled product, the integration updates inventory as long as its SKU in your Craftpeak shop exactly matches the SKU in Arryved.
Important: An item must have inventory in Arryved for it to sync, even if the inventory is zero. If no inventory is added (i.e. it is blank in Arryved Portal) the product will show up as "out of stock" in the WooCommerce shop.
In order to ensure your products don't oversell as a result of any sync delays, or even just to avoid manual error between the taproom's physical stock and the online shop, the integration will buffer your inventory count by a default value of 10. In other words, if a given product has an inventory count of 50 in Arryved, by default its inventory count in Craftpeak will be 40.
The default buffer value (10) can be changed by Craftpeak - contact us at support@craftpeak.com if you'd like a different value.
Additionally, each sync-enabled product has its own inventory buffer override setting that can be used to manually override the default buffer value on a per-product basis. Say you have a t-shirt that you keep only a small amount in stock; you could set its buffer value to 2 instead of 10.
First, contact support@arryved.com to let them know you want to sync your inventory with Craftpeak. This is required in order to keep a paper trail of the integration setup process for all parties and to make sure we have what we need from Arryved.
Once a support specialist has given you the go-ahead, you can begin configuring your products. See below for instructions.
**Please note, SKUs in Arryved are limited to 40 characters
If you already have SKUs for all of your products you can import them en masse into Arryved:
Purple Icon: Product sync is on and configured correctly. If you hover over the icon, it will show the last time the inventory count was updated from Arryved. | |
Red Icon: Product sync is on, but a matching SKU can not be found in Arryved. | |
No Icon: Product sync is not enabled for this product. |
When I issue a refund, will inventory automatically be adjusted in both platforms?
Yes!
When I sync a product, are all of my products synchronized?
No - each and every product (and product variation) must be enabled and configured individually.
Some of my products appear as out of stock in my Craftpeak store, but are in-stock in Arryved. What gives?
Can I sync multiple Arryved locations to my single Craftpeak store?
At the moment, this is not possible. You can only sync 1 location to your Craftpeak store at a time. We typically recommend that you sell products from only 1 location.