What Is The Arryved Web Solutions + POS Sync?

Say goodbye to your inventory headaches! Sync your Arryved Web Solutions Shop with your POS to accurately track inventory availability both online and in-house simultaneously. Whenever a sale is made in one place, it will deplete the inventory from both places. This way, both your E-commerce shop and POS always have accurate Inventory Counts.  Use this guide to set up your sync. 

Prerequisites

• Read the Web Solutions + POS Sync Overview guide to get a good idea of how it works. 

• Enable the SKUs Location Preference from your Arryved Portal. 

• Inventory Items you want to sync must be added to your Arryved Portal. 

• Names don’t need to match, you just need to remember which Items in your Arryved Portal you’ll be mapping to which Products in your Online Shop. The only thing that needs to match exactly in both places is the Item/Product SKU! 

• Products you want to sync must be added to your Web Solutions Shop.

• Add Your Simple Products

• Add Your Variable Products 

Limitations

• The Inventory sync can’t support a high-demand release. We recommend having separate, unsynced inventory in your Online Shop for these releases. Don’t worry, we still have your back, ask the Web Solutions Support Team about our Cart Protection feature to prevent overselling!

• Just the Inventory Quantity and State (at the item or size level) will sync up. Any other product information such as Price, Name, Attributes, etc. must be updated in both places or you can have different information in both if desired. 

• Only one of your Arryved POS Locations can be synced with your Web Solutions Shop. 

Setup Guide

Steps To Follow

1. Contact Arryved 

2. Set Up Your POS Inventory Items

3. Set Up Your Web Solutions Products

Step 1: Contact Arryved

First, contact web-solutions-support@arryved.com to let them know you want to sync your POS with your Web Solutions Shop. This step is required to support your sync. 

Step 2: Set Up Your POS Inventory Items

Now it’s time to decide which Inventory Items from your Arryved Portal you’d like to sync with your Web Solutions Shop. Follow these steps to sync each item:

1. Log into your Arryved Portal.

2. From your left-side navigation, click Inventory.

3. Click into an Inventory Folder. 

4. Click on the Inventory Item you want to sync.

5. Scroll down to the Costs section and click to expand it. 

6. Check the box labeled Availability by Size. 

7. Enter a SKU for each Unit Size you want to sync. The SKU must match exactly with the SKU entered for the same Product in your Web Solutions Shop.

• If there is only one Unit Size, this Inventory Item is most likely mapping to a Simple Product in your Web Solutions Shop. 

• If there are multiple Unit Sizes, then this Item most likely maps to a Variable Product. Each Unit Size = a Variation. 

• SKUs must be unique for each Size, have no spaces or special characters other than ‘-’ (dash) or ‘_’ (underscore), and can’t be more than 40 characters long. 

8. Enter a quantity in the Quantity in Stock field. This is what will sync to your Inventory Count in your Web Solution Shop (minus the buffer). 

9. For the quantities to sync, make sure the State of this Inventory Item and its Unit Sizes are set to Active. 

10.  When done, click Save at the top or bottom of the page.
    

Need A Shortcut?

If you’re working with a long list of Inventory Items, we can help save you some time. An Arryved specialist can help bulk upload your Online Shop Product SKUs to your Arryved Portal Inventory Items. Follow these steps: 

1. In your Arryved Portal, go to Reporting > Inventory > Inventory Item List. Download this report as a CSV.

2. Open the CSV and enter the SKUs next to each item in the spreadsheet. There should be a SKU column already. Make sure they match exactly to their corresponding Products/Variations in your Web Solutions Shop. 

• Remember, your Variations in Web Solutions are your Unit Sizes in Arryved Portal.

3. Contact Web Solutions Support to re-upload the spreadsheet to your Arryved Portal which will get those SKUs in the right places for you. 

Step 3: Set Up Your Web Solutions Products

Your Simple Products and Variable Products are synced a little differently. Let’s start by syncing your Simple Products, then keep reading to learn about the Variables. 

Simple Products

1. In your Web Solutions Shop, click Products from your left-side toolbar. Then, find one of your Simple Products from your Product list that you wish to sync with your POS and click to open it. 

2. From the new toolbar under ‘Product data’, click Inventory. 

3. Give this Product a SKU. It must match the SKU in your Arryved Portal exactly for the same Item. 

4. Check the box next to Stock management. More settings will then appear below.

5. Check the box next to Arryved Inventory Sync. 

• Just so you know! You can click the ‘Fetch stock from Arryved’ button anytime to manually sync the Inventory Count and Status for this Product. Otherwise, the sync will process automatically every 10 minutes. This button will appear after you click ‘Update.’

6. Update the quantity in the Arryved Inventory Buffer field or leave it at the default of 10. 

• This will help ensure you don’t oversell due to sync delays or human error. We recommend a buffer of 10, meaning the Inventory Count in your Online Shop will always be 10 fewer than the Inventory Count in your POS. Choose any buffer you want, you know what’s best for your business! 

7. Click Update on the right side of the page

8. Repeat these steps for all the Simple Products you’d like to sync with your POS. 
   

Variable Products

For your Variable Products (Products that come in various sizes or styles), the sync is set up per variation rather than at the Product level. 

First things first, contrary to the Simple Product sync, you’ll actually want ‘Stock management’ toggled off at the Product level for Variable Products. 

• Go to Product > open a Variable Product > Click Inventory > uncheck the Stock management checkbox. 
  

Now, follow these steps to sync each variation: 

1. Make sure you have the Variable Product open from your product list.

2. Click Variations from the left side options. 

3. Click on one variation to expand the row.

4. Give this Variation a SKU. It must match the SKU in your Arryved Portal exactly for the same Item’s matching Unit Size.

5. Check the labeled Arryved Inventory Sync. 

• P.S. The same ‘Fetch stock from Arryved’ button will appear after you click Update, so you can manually sync anytime you need. 

6. Use the Arryved Inventory Buffer Override field to change the buffer for this specific Variation. If nothing is entered here, the default is 10. Your Variations can have different buffers if you’d like. 

7. Click Update to save.

8. Repeat these steps for each Variable for this Product and any other Variable Products you wish to sync. If there are any individual variables you don’t want to sync, you don’t have to!
   

You may have noticed, the ‘Stock Quantity’ field is now greyed out on this page! That’s because once the ‘Arryved Inventory Sync’ box is checked, you must make all manual Inventory Quantity updates from your Arryved Portal. You can then come back here and click the ‘Fetch stock from Arryved’ button if you need an immediate sync. 

Troubleshooting

Now that you know how the back-end tools work in both systems, you’re pro enough to try some simple troubleshooting if something goes awry. Keep these tricks up your sleeve for one of those moments: 

Sync Status Icons

Purple Arryved Logo: The Product sync is on and working correctly! If you hover over the icon, it’ll show the last time the Inventory Count was updated from your POS.

Red Arryved Logo: The Product sync is on, but there’s an issue with the Product or one of its Variations. This could be:

• A matching SKU can not be found in your Arryved Portal

• One or more Variations are out of stock

• The Simple Product is out of stock

No Icon: Product sync is not enabled for this Product.

Items Not Syncing?

Are Items not syncing properly? Are Inventory Counts off? Is the Item’s Status incorrect? Try some of these tips:

• Double-check that the SKUs match exactly in both systems. 

• In your Arryved Portal, make sure no Inventory quantities are missing and see if the ‘Availability by Size’ box is checked in the Costs section on the Inventory Item page. 

• Maybe the Count is off due to your buffer. You can alter your buffer on the Inventory page for each Simple Product or under each Variation.

• If the Product is Variable, in your Web Solutions Shop ensure that the Stock Management box is unchecked on the Inventory tab of the Product Data section.

• Did these tricks not do the trick? Reach out to Web Solutions Support for extra help. 
  

• For urgent matters, get someone on the phone! (720) 310-0361.
  

Related Articles

Web Solutions + POS Sync Overview

How to Add A Product

How to Add a Variable Product

How To Create Inventory Items

Arryved Cloud Preferences