WiFi Network Problems?

Are you having trouble connecting an Arryved POS device to the internet? You may be having a network issue. Check the symptoms below and try some of the troubleshooting tips. 

Symptoms

• Do you see a Red Cloud icon on the top of the screen when logged into Arryved Service?

• Do you see a Red WiFi icon at the top of any screen on your device?

• Are you experiencing a slow connection?

• Is a specific app giving you a hard time?

• Is a specific device giving you a hard time?

• Is this only happening when you are busy?

Considerations

• Any changes made to your network recently?

• Any outages recently?

• Do you have any Firewalls set up?

• Is your WiFi network being shared publicly?

• Are your devices from Arryved?

• We have seen issues in the past with devices that aren’t from us.  Issues could include but are not limited to: antenna issues and operating system issues.

Basic Troubleshooting 

WiFi 

• Toggle the WiFi off and on again from the Settings of your device. 

• Make sure the correct WiFi network is selected.

Device

• Double check Airplane Mode is turned off from the Settings of your device.

• Restart the device.

Arryved Service 

• Make sure Offline Mode is off.

1. Open Arryved Service and login with a Labor Role that has the HARDWARE Permission. 

2. Tap STAFF at the top of the screen.

3. Tap Settings. 

4. Scroll down to Offline Mode and make sure it is toggled Off.

5. Tap Done. 

• Run Diagnostics through Arryved Service.

1. Open Arryved Service and login (No Permissions needed)

2. Tap STAFF at the top of the screen.

3. Tap Diagnostics.

4. Tap Run.

5. Click the link to read more about the Diagnostics test.

Advanced Troubleshooting 

Forget Other Networks

1. Open the Device’s Settings from the homescreen or apps list. 

2. Tap Connections.

3. Tap WiFi.

4. Tap Advanced.

5. Tap Manage Networks.

6. Tap on any/all networks that are not used for the Arryved POS.

7. Tap Forget.  

Reset Network Settings

1. Open the Device’s Settings from the homescreen or apps list. 

2. Tap General Management.

3. Tap Reset.

4. Tap Reset Network Settings.

• If you do this, you will need to re-select your POS WiFi and enter the password again.

Set Static IP For Each Device

The steps below will show you how to make an IP address static (not changeable) from the device itself, however, it is strongly advised to do this from the Router Settings instead. If you do the steps through the device itself, and the router tries to assign the same static IP address to another device, it will fail. On the other hand, if you set the static IP address through the router, it will properly prevent the router from trying to use that static IP address. Read the steps below to get a good idea of what it looks like to change an IP to static, then try to do so in your router settings. Every router is different, so we cannot offer a single set of instructions for router settings. Involve your IT specialist if unfamiliar with router settings. 

1. Open the Device’s Settings from the homescreen or apps list. 

2. Tap Connections.

3. Tap WiFi.

4. Long press and hold down your Network Name.

5. Tap Manage Network Settings.

6. Tap Show Advanced Options.

• If the long press/hold didn’t work, you may have a newer device. Instead tap on the gear icon next to the Network Name, then tap View More to expand more options. 

7. Tap on IP Settings.

8. Toggle from DHCP to Static. 

Next

Still having network issues even after trying the troubleshooting tips from this article? It is advised to contact your IT/Network Specialist for additional assistance. You are welcome to contact Arryved Support for assistance. Please read the Symptoms and Considerations at the top of this article and have that information ready for your Arryved Support Specialist. 

• Urgent: (720)310-0361

• Non-urgent: support@arryved.com