Diagnostics In Arryved Service

What Are Diagnostics?

If you notice something is wrong and don’t know what’s causing the problem, running a diagnostic test in Arryved Service can help find the issue.

Prerequisites

Read Introduction To Network Success to learn about network health basics.

Limitations

Depending on the issue found in the Diagnostics, Arryved Support may or may not be able to help. Some problems may need to be handled by your WiFi or IT Specialist.

How It Works

Log into Arryved Service.
Tap STAFF at the top of the screen.
Tap Diagnostics.
Tap Run.

Running Diagnostics in Arryved Service will expose the relevant device and network information and run a few Ping Tests.

What’s A Ping Test?

I’m glad you asked! A Ping measures the time it takes for data to send from one destination to another and records any losses along the way. If one of the pings from the diagnostics test fails, we know where the problem is coming from or at least where to start investigating.

Device Information

The Device section at the top shows relevant info about the Arryved POS device you’re currently using to run the Diagnostics tests.

Device Name

This is the name of your Arryved POS device as it’s entered in the Merchant Devices page of your Arryved Portal.

Version

The Version of Arryved Service this device is running. Update Arryved Service from the Google Play Store to get the latest version.

Swiper Name

If you have a card reader paired with this device, the name of the reader is shown here. It should match the serial number located on the underside of the card reader.

Venue

The Venue that this device is toggled to in Arryved Service is shown here.

Network Information

See the top of the Network section to find relevant info about the network this device is connected to.

WiFi SSID

This is the name of your network.

IP Address

The Internet Protocol (IP) address is a unique string of numbers assigned to your device. This is how the internet recognizes your device and can send data to it.

Gateway

The Gateway is also known as your internet router which is also a device that has its own unique string of numbers.

Gateway Ping

A ping is sent to your router to see if there are any failures coming from the gateway connection.

Internet Ping

The internet ping is sent to Google. Arryved Service lives on the Google Play Store, so we want to ensure there aren’t any Google outages.

Arryved Ping

A ping is sent to Arryved Service on your device to see if any issues are coming from our system.

Peripherals

A ping is sent to each of your peripherals that are synced with this device. Your Peripherals include Printers or KDS devices. There could be a connection or hardware issue there!

Errors

If errors or issues are encountered during diagnostics, you’ll see messages to let you know which part is grumbling so you know whether you should contact the WiFi guys or us. Our Support Team will ask if you ran the Diagnostics before you called, so surprise them with your system knowledge!