What Are Your Expanded Peripherals?

To start, you have access to the three basic ticket types Bar, Kitchen, and Receipt. Your Printers or KDS screens are linked to your ticket types using the Peripheral Matrix in your Arryved Portal.  

For establishments with an advanced business model, there are additional tickets available. Expo, Stations 1-4, and Other are advanced ticket types known as your expanded peripherals. Examples of advanced ticket types could be Cold Station, Fry Station, Grill, etc. This article shows you how to set up your expanded peripherals in your Peripheral Matrix through your Arryved Portal. 

Prerequisites

• Only an Arryved Portal Super Admin can complete the steps in this article. 

• Create your desired location Venues in your Arryved Portal before proceeding. You can always add more or make adjustments later.  

• How To Create Venues

• You’ll need to learn how to set up your default peripherals before configuring your expanded peripherals. 

• Default Peripheral Setup Guide

• If you are allowing orders to come through from OpenTab or Arryved Online, you must have Arryved Print Controller set up first. 

• Arryved Print Controller Setup Guide

• Any printers or KDS screens you wish to send orders to need to be entered in the Merchant Peripherals page in Arryved Portal beforehand. 

• How To Enter Your Merchant Peripherals

Limitations

• You can only have one default Peripheral for each Venue in each default ticket type on the matrix. 

• The health and success of your WiFi network is pertinent to the health and success of your Peripheral routing, including printing and KDS screen display. Please review the Network Setup Guide for a refresher on network success. 

How It Works

Terminology

There’s a lot of vocabulary involved in this process, here are some important terms. 

Merchant Peripherals

Your Merchant Peripherals include your printers or your KDS devices. They are entered under the Merchant Peripherals page in your Arryved Portal. 

The Peripheral Matrix is used to route orders to your Peripherals based on the Item Category and the Venue they were ordered from. 

Venues

Your Venues are the various revenue centers in your establishment. Venues are created and customized in your Arryved Portal and are unique to your business. 

Employees working in one of your physical Venues will set their device to operate under that Venue in Arryved Service. Therefore, the system knows which Venue each order came from. Examples of Venues could be Bar, Dining Room, Patio, Barrel Room, Lounge, Upstairs, etc. 

Ticket Types

Configuring Your Expanded Peripherals

Remember, your Peripherals are your printers and KDS devices. You can have more than one peripheral under each ticket type in the matrix. 

1. Head to your Arryved Portal as a Super Admin.

2. Click on Location Settings.

3. Click on Location Preferences.

4. Scroll to the bottom, under Peripheral Matrix, and find the Peripheral Matrix. 

5. For each default peripheral type, choose a Peripheral under each Venue. Read the guidelines below for a detailed explanation. 
   

What makes the Other and Stations 1-4 ticket types different from the basic ticket types in the matrix, is they don’t route items based on Item Category. Instead, you will use the Printer Override feature for each Inventory Item you want to route to that ticket type. 

For example, if you are setting up Station 1 to be your Fry Station, all of your Inventory Items that are prepared in the fryer will have a Printer Override to Station 1. All of your Inventory Items that will be prepared at the Cold Station will override to Station 2, etc. Printer Override is used at the individual item level. It can be found on the page in Arryved Portal where you can create or edit an Inventory Item. 

The 'Default Expo Printers' combine all items that were routed to the Kitchen and Stations 1-4 Peripherals into one single ticket. 

For example, from the same order, a sandwich printed or displayed to your Kitchen Peripheral, fries to Station 1 (Fryer), and a salad to Station 2 (Cold Station). The Expo Peripheral would have all 3 items printed or displayed to it on one big ticket. 

Use the Expo ticket type to select your Expo Peripheral for each Venue, or set them to your “No Print” Peripheral if you don’t want to combine other tickets into one and rather keep them all separate. Your “No Print” Peripheral is pre-configured to never print. 

Arryved Service

You can also specific Peripherals in a Venue from a single POS device in Arryved Service. The HARDWARE Labor Role Permission is required to complete this task. 

1. Open Arryved Service and log in.

2. Tap the Venue toggle on the top left corner and choose a Venue. 

3. Tap STAFF.

4. Tap Settings.

Under the Printers section, you’ll see a list of your ticket types as buttons, and next to each ticket type is the Peripheral set for it under this Venue. Tap on a ticket type to change the Peripheral selection. 

• This change only affects orders taken from this specific POS device and in that specific Venue. 

• It also only affects orders placed through Arryved Service, not Arryved Online or OpenTab. 

If you tap Reset Defaults, the printer settings will default back to what is set in the Peripheral Matrix in your Arryved Portal. 

Note: Any time you make changes to the Peripheral Matrix in Arryved Portal, you will need to tap Reset to Defaults on any devices you want to reflect that change.

Arryved Online And OpenTab

When it comes to order routing from Arryved Online or OpenTab, there are a few extra things to know. 

• A separate device with Arryved Print Controller is required to use Arryved Online or OpenTab. 

• Orders may experience up to a 1-minute delay before printing or appearing on a KDS screen. 

• Default peripheral settings for Arryved Online and OpenTab can’t be overridden in Arryved Service, they always honor what’s configured in the Arryved Portal Peripheral Matrix.

• If you need to make any adjustments, reach out to Arryved Support, they can make the magic happen. 

OpenTab Only

If you’re using OpenTab, you’ll have an “OpenTab” Venue (it could be named something else). This is not a physical Venue, it’s simply created to use for OpenTab configuration. Some or all of your regular on-premise Venues will have OpenTab QR codes in them. Orders placed through OpenTab will route to the Peripheral that is selected for the on-premise Venue where the QR code lives. In the default Peripheral Matrix, choosing a Peripheral under the OpenTab Venue won’t do anything. 

For example, if a guest places a drink order through an OpenTab QR code from your Patio Venue, the order will be sent to the Peripheral selected under the Bar ticket type in for the Patio Venue, not the OpenTab Venue. 

Next

Give your Peripheral Matrix a good once-over to ensure the Peripheral routing for each Venue under each ticket type is to your liking. Now, place a few test orders from your different Venues in Arryved Service to see if they print or display properly. Send a few orders through OpenTab and Arryved Online too if you have those in place.