Gift Card Modification Log Overview

Gift Card Modification Log Overview

What Is The Gift Card Modification Log?

The Gift Card Modification Log is an Arryved report that records any gift card activity in Arryved Service as well as any modifications made to a gift card in your Arryved Portal. This article provides an overview of the data included in the report. 

Prerequisites

  • To view this report in Arryved Portal, you must be a Super Admin or an Admin with one of the following Portal Permissions:

    • REPORTING

    • ALL ACCESS

    • FULL ADMIN

Limitations

  • The Event Type column in the report doesn’t specify if the event took place in Arryved Service or Portal. The Employee column might help give a clue to where the event took place. 

  • This report is used for viewing past events. It doesn’t allow you to make modifications to a gift card. Read How To Use The Gift Card Tool instead. 

How it Works

Find The Report

  1. Head to your Arryved Portal.

  2. From the left side navigation, click Reporting.

  3. Click Portal Logging.

  4. Click Gift Card Modification Log.

  5. Use the calendars to select a date or range of days to see the report. 

  6. Click Preview or one of the Download options. 

Report Columns

Event Type

This column relates to the type of action that was put onto the card. The following possible values and definitions are listed below.

  • Auth: Request to possibly change the value of the card through Arryved Service. These actions are usually generated through the digital signature screen. or paper signed receipt. Auths almost always turn into Debits during the nightly Batch unless Cancelled before that time.

  • Debit: Transaction where a guest is redeeming all or some of the balance of the gift card; or a modification from the portal where a request to remove some/all of the balance of the card.

  • Credit: Transaction where a guest is purchasing a gift card or adding balance to it; or a modification from the portal where a request to add some/all of the balance of the card.

  • Auth_Cancel: Can only be done through Arryved Service, a staff member canceled a gift card payment after a guest had already paid with it. The value of the gift card payment will be credited back to the card.

Date

  • The date that the transaction or modification happened.

Card Number

  • The gift card or account number associated with the action.

Event Value

  • The monetary amount associated with the transaction or modification.

Employee

Generally will give an employee name to whoever was associated with the transaction or modification. If done through Arryved Service, it will show whoever was logged in during the event. If done through the Arryved Portal, it will show whoever was logged in and committed to the event.

  • Occasionally you may see No Associated Employee or Arryved Automation as a value in this column. If so, this was the original upload of your gift card liability or a requested adjustment by Arryved staff.

Available Balance 

  • If there was a balance previous to the committed action, it’ll display here.

  • You may see a blank balance sometimes, this is usually associated with a CREDIT when a gift card is being loaded for the first time.

Note/Comment

  • This will only display if an Arryved Portal Modification was made and the user completed the Adjustment Note field.





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