Payment Errors
What Are Payment Errors?
In Arryved Service, you may receive an error message when a payment fails to process. A payment could fail for many reasons. It could be a network issue, a bank issue, insufficient funds, or some other card processing error. This article provides troubleshooting tips for when you receive a payment error in Arryved Service.
Limitations
If you see a payment error prompt in Arryved Service, do not swipe out of the app or put the device in Offline Mode. Try the troubleshooting tips in this article.
Troubleshooting
If you’re seeing a screen in Arryved Service that looks like one of these images below, this means there’s a payment error.
If your guest is still nearby, let them know that the payment failed and to hang tight while you investigate.
Insufficient Funds
First, see if the payment error prompt mentions insufficient funds or a card decline. If this is the case, ask your guest for a different form of payment and try again.
Check Your Network
If you’re getting a more generic payment error message, you’ll first want to check for a network issue.
From the payment error message on the screen, tap Cancel or the hidden X in the top right corner. This will prompt you to enter your login code.
From the TAB screen in Arryved Service, look at the cloud icon at the top of the screen.
Green is good!
Yellow means you’re in Offline Mode.
Red means there is a network error or no connection.
Yellow Cloud
If you’re in Offline Mode, but don’t need to be, you can get out of Offline Mode and try to collect payment from the guest again.
Red Cloud
If the cloud icon in Arryved Service is red or you’re seeing a red WiFi icon your device is not connected to the network.
Tap the red cloud or WiFi icon to see if it’ll refresh and solve the problem! If the cloud turns green, you’re good to go!
Exit Arryved Service, go into your Android Settings on this device, and see if you can connect to the network.
If neither of those options did the trick, you can put this device into Offline Mode to collect payment offline.
You can also review our reading material on network success and troubleshooting.
Manual Entry / Try Again
If the payment error message reads Bank Error or Card Processing Error, we suggest giving this card a few extra tries.
Wait 90 seconds and try to swipe it through the reader one more time.
Try to manually enter the card information instead (this often does the trick!)
Grab another POS device if you have one nearby and try that one’s card reader instead.
If none of those tips work, see if the guest can give you a different form of payment to try.
Call Arryved Support
If you gave the above tips your best try and the guest has run out of payment types to give you, call the friendly voices of Arryved Support to help solve the mystery!
720.310.0361 | 9 AM–6 PM MST
Have the 4-digit tab number from Arryved Service handy.
If applicable, it’s helpful to the Support team to have the Transaction Id handy so they can quickly find the failed payment in the system. Find it at the bottom of the payment error message prompt.
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Introduction To Network Success
How To Test Your WiFi Strength
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