Arryved hardware refers to the physical devices and equipment you need to run your POS system. This includes tablets, handheld devices, terminals, printers, card readers, and all the little things in between. Arryved doesn’t manufacture these products, we partner with Samsung, Magtak, Epson, and other hardware creators. This guide tells you what warranties are included with each type of hardware.
Warranties are non-negotiable since they are set by the hardware manufacturer.
We encourage you to purchase your POS hardware through the Arryved catalog so we can assist you with any warranty issues. If you purchased your own devices, we can offer a loaner device for an additional per-week cost, while you sort out your issue with the manufacturer.
1-year Manufacturer Warranty
This warranty covers any manufacturing defect. This warranty is not valid if there’s any physical damage to the device. Typical manufacturing defects include, but are not limited to:
Dead screen pixels
Loss or faulty touchscreen capabilities
Inability to charge
3-year Accident Coverage
This warranty is purchased at an additional cost and covers physical damage. It can only replace the device one time in the 3-year period. Coverage includes, but is not limited to:
Cracks
Scuffs
Scratches
Liquid damage
Broken elements
2-year Manufacturer Warranty
This warranty covers any manufacturing defect. This warranty is not valid if there’s any physical damage to the device. Typical manufacturing defects include, but are not limited to:
Tamper mode
Inability to swipe
Inability to charge
Power issues
Epson Printers
2-year Manufacturer Warranty
This warranty covers any manufacturing defect. This warranty is not valid if there’s any physical damage to the device including food, liquid, or heat damage. Typical manufacturing defects include, but are not limited to:
Failure to print
Power issues
Printer is in an error state
Good news! Arryved can help you with the return process and will cover shipping costs for defective equipment within its warranty period. Send an email to our award-winning Support Team to get started with a warranty return.
The following information must be included in the email:
A detailed explanation of the problem that’s occurring
The device type and brand
The device’s serial number
Which troubleshooting steps you’ve already attempted
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