What Is A Return Or Exchange?

When it comes to your non-consumable merchandise, such as a T-shirt or hoodie, it’s typical that your guests will have purchased the wrong size or are dissatisfied with the item. If your business model allows it, Arryved supports you in processing a refund or an exchange for items sold. 

You can issue an exchange if the guest is returning an item, in exchange for another item. Issue a return if the guest is returning an item in exchange for their money back. 

Prerequisites

• Returns and exchanges are enabled by Venue configuration. You can allow some of your Venues to process returns and exchanges while others do not. In Arryved Service, you must be working under a Venue with Returns Enabled. 
  

Limitations 

• For your consumables (food and beverage items), you’ll probably want to stick to comping or voiding. Typically returns and exchanges are for items you can put back on the “shelf.”

• If the guest is not present to accept the refund via cash or swiping their card, you’ll have to issue a refund through Arryved Portal instead. 

• If you have Donations enabled for your location, the guest will be asked if they’d like to leave a donation when processing the refund. 

• To return or exchange an item in Arryved Service, the item needs to be available to add to the order screen. Meaning, it needs to be Active and on a menu within the Venue where you’re processing the return or exchange from. Also, make sure the quantity in stock is at least the quantity of the item(s) being returned. 

How It Works

You can complete refunds and exchanges on an active tab or with a quick close transaction. 

Return

If you are returning an item, you’re replenishing the inventory and refunding the money back to the guest. Here’s how to do it,

1. Open Arryved Service and log in.

2. From the TAB screen, find your guest’s active tab and tap on it, then tap Order. 

• Or, tap New at the bottom of the screen if they don’t have a tab already going. 

3. From the available menu items, find the item they’re returning and add it to the new order.

• The item must be Active (not Inactive or Kicked) and available on a menu for you to see it in Arryved Service. 

• You must also be operating under a Venue that the menu item lives in. 

4. After you add the item to the new order, tap on the name of the item from the order screen.

5. Tap Refund.

• Notice the item is now highlighted and the price is negative. This has now subtracted the item’s price from the tab’s total bill. This may cause the tab’s total to go into the negative.

• The box in the top left corner of the screen displays the tab’s total. If the number is negative, you’ll owe that much back to the guest. 

6. Tap on the box with the tab’s total to head to the Payment Options screen.

7. From there, choose a payment option to process the refund. 

• If you choose to swipe or manually enter a credit, debit, or gift card, the funds will return to that card.

• You can choose a cash option and give the guest cash back. 

Exchange

If you’re exchanging an item, you are replenishing the inventory of the returned item in exchange for the sale of another item. 

If the two items are the same price, there is an even exchange and no money is dealt with. If there is a difference in price, either the guest will owe the difference or you’re paying the difference back to them. Here’s how it works.

1. Repeat steps 1-5 from above. 

2. After tapping Refund for the item being returned, find the new item from the menu and add it to the order screen.

If the new item is the same price, the difference will be $0  and you can close the tab to exact cash.

If the returned item costs more than the new item to be exchanged (negative price), you can refund the difference back to the guest.

If the new item to be exchanged costs more than the item being returned (positive price), the guest will owe you the difference. 

3. You’ll see the tab’s new total in the box in the top left corner of the screen. It could be a negative or positive number. Tap on it to get to the payment options screen. Or tap Send to save the tab and close out later.

• If the tab is $0 tap the Exact $ button to close the tab and complete the even exchange.

• If the tab is negative choose a method of payment to refund the money to the guest.

• If the tab has a positive balance, choose a payment method to close the tab and retrieve funds from the guest. 

Related Articles 

How To Refund Orders With Tab Search

How To Void Items or Orders

How To Void Payments In Arryved Service

How To Use The Tab Management Tool