Troubleshooting In Arryved Service

I’m sure someone somewhere has asked you, “Have you tried turning it off and on again?” Sometimes, it’s that simple. There are a few tricks up the Arryved Service sleeve to get you back in business when you just need a quick reboot. Here are the various ways to restart, refresh, and reset Arryed Service!

Best Practices 

Here are a few encouragements from Arryed to promote the longevity of your device health and ensure you’re using our products to their full potential. 

• Power down your POS devices at the end of each day and keep them charged. 

• Keep Arryved Service on auto-update through the Google PlayStore on all devices. Or check for new updates regularly, we suggest at least once a month. 

• Keep your Android software on auto-update in the Android Settings. Or check for updates regularly.

• How To Update Arryved Service

• How To Turn On Auto-Updates For Android Apps

Troubleshooting Tips

Swipe Kill 

The most basic way to restart Arryved Service is to swipe out of the app on your POS device. This method is useful to push through recent changes made in your Arryved Portal or simply to reboot if Arryved Service is frozen or acting strange. 

1. From your POS device, tap on the applications button that displays all of the apps you currently have open. 

• It’s usually a square symbol or three vertical bars near the bottom of the screen. 

2. Find the window showing Arryved Service and hold your finger down on it while swiping upward until the screen disappears. 

3. Go back to your home screen and re-open Arryved Service. 
   

Refresh

From the TAB screen, you can refresh the tabs’ data in Arryved Service using the refresh button. 

1. Open Arryved Service and log in.

2. From the TAB Screen, tap on the refresh button in the bottom right corner. 

Restart Device

Still having issues? Have you tried turning it off and on again? 

1. Hold down the device’s power button until it’s all the way turned off. 

2. Wait about 10 seconds and hold the power button down again to turn it back on.

Reset Service

In your Arryved Service Settings, there is a Reset Service button. When used, Service will return to its original default state. 

• You’ll have to reselect your Venue, card reader, and printer settings. 

• Read How To Set Up Arryved Service For The First Time for a refresher on how to do so.

Please only use the Reset Service button when directed by an Arryved Support Specialist. 

1. Open Arryved Service and log in.

2. Tap STAFF at the top of the screen.

3. Tap Settings.

4. Scroll down and tap Reset Service. 

5. Tap Yes to confirm. 

Flush Tasks

In your Arryved Service Settings, there is a Flush Tasks button. Use this button to clear all pending print jobs. These are any orders waiting to print because the printer is unavailable. 

Let’s say you’re troubleshooting a printer or just replenishing the paper, meanwhile, you grabbed the backup prints from the fallback printer so that you can keep things cooking! Now that you’re about to have the printer up and running again, you don’t want double copies of the tickets waiting in the pipeline. Flush the tasks before turning the printer back on and only new orders will print. 

6. Open Arryved Service and log in.

7. Tap STAFF at the top of the screen.

8. Tap Settings.

9. Scroll down and tap Flush Tasks. 

10. Tap Yes to confirm. 

Related Articles

How To Set Up Arryved Service For The First Time

How To Clock In / Log In To Arryved Service

Basic Printer Troubleshooting

How To Revalidate Arryved Service On Your Device