Curbside Modality Setup Guide
What Is The Curbside Modality?
The Arryved Online Order Modalities are the various ways a guest can receive their online order. When setting up your Arryved Online Store, you can choose to offer one, some, or all of the Modalities including Pickup, Delivery, Curbside, Ship It, or In Person.
With the Curbside Modality, guests pull up to your designated curbside parking to pick up their online order, and a staff member walks the to-go order out to their car. Follow this guide to set up the Curbside Modality for your Arryved Online Store.
Prerequisites
If you’re setting up your Arryved Online Store now, begin with the Arryved Online Setup Guide and follow the steps in order. This is part of Step 5 of the Setup Guide.
You must create your Online Venues first.
To set up and customize the Arryved Online Order Modalities you must be an Arryved Portal Super Admin or an Admin with one of the following Permissions:
ONLINE ORDERING SETTINGS
ALL ACCESS
FULL ADMIN
Limitations
If your POS devices are offline or in Offline Mode, they won’t receive online orders, but nothing stops guests from placing orders through your Online Store from their end. It’s advised to turn online ordering off when offline.
The name of this Order Modality can’t be changed.
Setup Guide
Steps To Follow
Select an online Venue
Curbside Instructions
Curbside Time Options
Review and save Settings
Step 1: Select An Online Venue
The Order Modalities are set up and customized in your Online Store Settings. First, you need to assign the modality to an online Venue.
Head to your Arryved Portal.
From the left side navigation, click Location Settings.
Click Online Store Settings.
At the top next to Venue(s), click the plus sign (+) to add Venue then select the correct online Venue you want to use for this Modality.
The Venue you select will appear below, new check the box labeled ‘Curbside.’
Step 2: Curbside Instructions
Scroll down to the Curbside Settings and click to expand them.
In the Curbside Settings, use this textbox next to ‘Curbside Instructions’ to write some important info for pickup that the guests will read at checkout. Here are a few examples:
‘Look for the parking spots labeled ‘Curbside’ and call us when you arrive’.
‘Orders take about 15-20 minutes. Pull up in front of the front door and an employee will come outside’.
Step 3: Curbside Time Options
Select one of the three choices to offer Curbside Time Options to your guests:
NONE: No time options are available to the guest. Use the Curbside Instructions to let guests know how long orders usually take.
FREEFORM: This enables a textbox for guests to hand-type a desired pickup time.
OPTION: This allows you to create a list of curbside pickup times for your guests to choose from. Generally, using 15-30-minute intervals during your Arryved Online Store’s hours of business is a good rule of thumb. Use the plus sign to add time options and hand-type them in. Be sure to include AM and PM.
P.S. If you choose OPTION, the times you create here are available as a filter on the ORDER Screen. You can filter to a specific time to see what orders need to be ready at that time. Click the link to learn more.
Step 4: Review And Save Settings
Review your Curbside Settings on this page to make sure everything is correct, and there are no typos in your guest-facing messaging, then click Save at the top or bottom of this page, when you’re ready!
Next
View Your Live Online Store
To see your customized Curbside Modality live, access your Arryved Online Store link at the top of this page.
Make Your Online Store Accessible
Embed your Arryved Online Store link on your website, your social media, or in QR codes scattered around your location!
How It Works
Ordering Through The Curbside Modality
Guests will arrive at your Online Store and first may need to answer if they are 21+. Then, they’ll choose which Modality they’d like to order through.
If you have the Curbside Modality set up in your Online Store Settings, guests will have that option available to choose from.
Guests can then browse the Curbside menu and add items to their cart. The menu is unique to the online Venue that the Curbside Modality is assigned to.
Checkout Process
Below is the form guests fill out during checkout. You can see your customized Curbside Settings here.
Curbside Instructions
This is the ‘Curbside Instructions’ message you wrote in the Curbside Settings in your Arryved Portal.
Curbside Pickup Details
The guest is instructed to write details about their car here. What they write here prints on the prep ticket, and is visible on the tab’s details in Arryved Service.
Preferred pickup time
The example in the image above shows the ‘FREEFORM’ choice from the ‘Curbside Time Options’ in your Curbside Settings.
This would be hidden if ‘NONE’ was selected.
Or, there would be a dropdown with your custom time options if ‘OPTIONS’ was selected.
How can we contact you?
The guest can leave contact info here. This section isn’t customizable.
You may text instead of calling
This checkbox is used for the Fresh KDS integration that offers an SMS feature.
Are you picking up the order?
By default, ‘Yes, I am’ is pre-selected here. If the guest changes the selection to ‘No’, a textbox appears asking them to type in info about the person picking up.
You can remove this option altogether by checking the box next to ‘Allow Pickup Only by Purchaser’ in your Online Store Settings in Arryved Portal.
Seeing Orders In Arryved Service
The info that the guests entered in the checkout form can be found on the tab’s Running Tab screen in Arryved Service.
There are two ways to find the screen shown above in Arryved Service:
In Arryved Service from the TAB screen, tap on a tab with an online order, then tap Details.
From the Order Fulfillment screen, tap on an online order from the list.
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