What Is The ORDER Screen?

The ORDER Screen is an advanced feature for Arryved Service that can be enabled for any of your Venues. When enabled, a new screen option is added to the top navigation bar in Arryved Service, when working under that Venue. The ORDER screen shows a list of digital tickets for each order placed through Arryved Service, Arryved Online, or OpenTab. Tap on an order from the list to view its details and mark it complete when it’s been fulfilled and delivered to the guest. 

The ORDER screen is a great, simplified solution to digital tickets if you don’t need an advanced KDS setup. If you’re using this as an alternative to printing tickets from Arryved Online or OpenTab orders, you can potentially avoid the need for a Print Controller. Use this guide to learn about the full functionality of the ORDER Screen and how to enable it for your Venues. 

Prerequisites

• To enable the ORDER Screen through Venue Configuration, you must be an Arryved Portal Super Admin or an Admin with one of the following Portal Permissions:

• VENUE CONFIGURATION

• ALL ACCESS 

• FULL ADMIN

Limitations

• Oftentimes, the ORDER screen can be used as an alternative to needing a Print Controller to print tickets from Arryved Online or OpenTab orders. However, if you are printing tickets in any instance from those order channels, such as a failsafe printer, or mirroring, you will need a Print Controller. 

• Sometimes the ORDER screen gets confused with the Order Fulfillment Screen. Both offer similar solutions but have different benefits. Read the Order Fulfillment Screen Overview to learn more about it. 
  

How It Works

Venue Configuration 

Enable the ORDER Screen for any Venue you think could benefit from it.

1. Head to your Arryved Portal.

2. From the left side navigation, click Venue.

3. Click on a Venue of your choice from the list.

4. On the right side of the Venue page, click Edit Configuration.

5. Scroll down and check the box labeled 'Enable Order Screen'.

6. If you’d like only certain Item Types to display on the Order Screen, use the Add Order Item Type dropdown to select from the list of your Item Types. Select as many as you’d like. 

• If you don’t choose any Item Types here, all of them are included on the ORDER Screen. 

7. Click Save. 
   

The ORDER Screen In Arryved Service

Once the Venue configuration is saved in your Arryved Portal, the ORDER screen is available in Arryved Service when you’re toggled under that Venue. 

1. Open Arryved Service and log in.

2. Tap on your location’s name in the top right corner of the screen and toggle to a Venue that has ORDER Screen enabled. 

3. You’ll see the addition of the ORDER Screen appear on the top navigation bar. Tap on it to enter that screen. 
   

Here’s how the ORDER Screen works:

• By default, you’re in the 'All' view showing all orders placed from all Venues in the form of digital tickets.

• If your ORDER screen is configured to include only certain Item Types, then only items from those Item Types are shown on the digital tickets. 

• The digital tickets are listed in the order they were placed, with the most recent one at the bottom of the list. 

• New orders are highlighted in green. 

• After 5 mins, the order becomes highlighted in red. 

There are 7 buttons on the ORDER screen. Here’s how they work: 

1. Done
   

Tap the Done button next to an order to mark it as completed and remove it from the screen.

2. More
   

Tap the More button to see additional details about the order. You have the option to reprint the prep ticket, too if needed. 

3. All
   

Tap All to see all orders placed across all Venues. This is the default view when you first get to the ORDER Screen. 

4. Venue
   

Tap Venue to only see orders placed from this Venue. Remember that one, some, or all of your Venues could have an ORDER Screen. 

1. Pro Tip! If you have this screen enabled for your Arryved Online or OpenTab Venues, you can isolate those orders on this screen using the Venue view. 
   

5. Done
   

Tap the Done button at the bottom of the screen to see all the orders that were marked ‘Done.’ You can see the order details again and re-print the prep ticket if needed. 

6. Filter
   

The Filter button shows the time options created for your Pickup and Delivery Order Modalities. Tap Filter, then select a Pickup or Delivery time to view all the orders that need to be fulfilled by that time.

• Let’s say it’s almost 12:00 PM and you want to view all the orders that are expected to be picked up at this time so you can have them ready. Easy, use the Filter button and select 12:00 PM (Pickup). 
  

Time options are set up in your Online Store Settings under the Pickup and Delivery Settings. You must choose OPTION and create custom times. 

Use the guides below for full details on how to set up Pickup and Delivery Time Options: 

• Pickup Modality Setup Guide 

• Delivery Modality Setup Guide

7. Order
   

Tap the Order button on the bottom right corner of the screen to quickly start a new order on a new tab, from this Venue. 

Related Articles

Arryved Online Setup Guide

How To Manage Online Orders In Arryved Service

ORDER Screen Overview

Arryved Online Overview

How To Configure Venues