Pickup Modality Setup Guide
What Is The Pickup Modality?
The Arryved Online Order Modalities are the various ways a guest can receive their online order. When setting up your Arryved Online Store, you can choose to offer one, some, or all of the Modalities including Pickup, Delivery, Curbside, Ship It, or In Person.
With the Pickup Order Modality, guests place an order online, then come into your location to pick it up and take it to-go. Follow this guide to set up the Pickup Modality for your Arryved Online Store.
Prerequisites
If you’re setting up your Arryved Online Store now, begin with the Arryved Online Setup Guide and follow the steps in order. This is part of Step 5 of the Setup Guide.
You must create your Online Venues first.
To set up and customize the Arryved Online Order Modalities you must be an Arryved Portal Super Admin or an Admin with one of the following Permissions:
ONLINE ORDERING SETTINGS
ALL ACCESS
FULL ADMIN
Limitations
If your POS devices are offline or in Offline Mode, they won’t receive online orders, but nothing stops guests from placing orders through your Online Store from their end. It’s advised to turn online ordering off when offline.
The name of this Order Modality can’t be changed.
Setup Guide
Steps To Follow
Select an online Venue
Pickup Instructions
Pickup Time Options
Additional Notes
Review and save Settings
Step 1: Select An Online Venue
The Order Modalities are set up and customized in your Online Store Settings. First, you need to assign the modality to an online Venue.
Head to your Arryved Portal.
From the left side navigation, click Location Settings.
Click Online Store Settings.
At the top next to Venue(s), click the plus sign (+) to add Venue then select the correct online Venue you want to use for this Modality.
The Venue you select will appear below, new check the box labeled ‘Pickup.’
Step 2: Pickup Instructions
Scroll down to the Pickup Settings and click to expand them.
In the Pickup Settings, use this textbox next to ‘Pickup Instructions’ to write important info for pickup that guests read at checkout. Here are a few examples:
‘Come in and pick up your order at the bar in about 15-25 minutes’.
‘Find your order with your name on it at the pickup counter’.
Step 3: Pickup Time Options:
Select one of the three choices below to offer Pickup Time Options to your guests:
NONE: No time options are available to the guest. Use the Pickup Instructions to let guests know how long they should expect to wait for their order.
FREEFORM: This enables a textbox for guests to hand-type a desired time for pickup.
OPTION: This allows you to create a list of pickup times for your guests to choose from. Generally, using 15-30-minute intervals during your Arryved Online Store’s hours of business is a good rule of thumb. Use the plus sign to add time options and hand-type them in. Be sure to include AM and PM.
P.S. If you choose OPTION, the times you create here are available as a filter on the ORDER Screen. You can filter to a specific time to see what orders need to be ready at that time. Click the link to learn more.
Step 4: Display “Additional Notes” Field For Pickup:
Check this box to allow guests to leave an optional note for any special requests they may have with the order.
P.S. This is a note for the entire order. Guests can also leave a note on specific items they add to their cart. That ability can be removed through your general Online Store Settings.
Step 5: Review And Save Settings
Review your Pickup Settings to make sure everything is correct and there are no typos in your guest-facing messaging. Then, click Save at the top or bottom of the page, when you’re ready!
Next
View Your Live Online Store
To see your customized Pickup Modality live, access your Arryved Online Store link at the top of the Online Store Settings page.
Make Your Online Store Accessible
Embed your Arryved Online Store link on your main website, your social media, or in QR codes scattered around your location!
How It Works
Ordering Through The Pickup Modality
Guests will arrive at your Online Store and first may need to answer if they are 21+. Then, they’ll choose which Modality they’d like to order through.
If you have the Pickup Modality set up in your Online Store Settings, guests will have that option available to choose from.
Guests can then browse the Pickup menu and add items to their cart. The menu is unique to the online Venue that the Pickup Modality is assigned to.
Checkout Process
Below is the form guests fill out during checkout. You can see your customized Pickup Settings here.
Pickup Instructions
This is the ‘Pickup Instructions’ message you wrote in the Pickup Settings in your Arryved Portal.
Do you have any requests about your pickup order?
This textbox appears on this form if you have the ‘Display additional notes field for pickup’ box checked in your Pickup Settings.
Preferred Pickup Time
The example in the image above shows the ‘FREEFORM’ choice from the ‘Pickup Time Options’ in your Pickup Settings.
This would be hidden if ‘NONE’ was selected.
Or, it would have a dropdown with your custom time options if ‘OPTIONS’ was selected.
How can we contact you?
The guest can leave contact info here. This section isn’t customizable.
You may text instead of calling
This checkbox is used for the Fresh KDS Integration that offers an SMS feature.
Are you picking up the order?
By default, ‘Yes, I am’ is pre-selected here. If the guest changes the selection to ‘No’, another textbox appears asking them to type in info about the person picking up.
You can remove this option altogether by checking the box next to ‘Allow Pickup Only by Purchaser’ in your Online Store Settings in your Arryved Portal.
Seeing Orders In Arryved Service
The info that the guests entered in the checkout form can be found on the tab’s Running Tab screen in Arryved Service.
There are two ways to find the screen shown above in Arryved Service:
In Arryved Service from the TAB screen, tap on a tab with an online order, then tap Details.
From the Order Fulfillment screen, tap on an online order from the list.
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Order Fulfillment Screen Overview
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