What Is The Delivery Modality?

The Arryved Online Order Modalities are the various ways a guest can receive their online order. When setting up your Arryved Online Store, you can choose to offer one, some, or all of the Modalities including Pickup, Delivery, Curbside, Ship It, or In Person.

With the Delivery Modality, orders placed online are delivered by a staff member to the guest’s provided address. Follow this guide to set up the Delivery Modality for your Arryved Online Store.

Prerequisites

• If you’re setting up your Arryved Online Store now, begin with the Arryved Online Setup Guide and follow the steps in order. This is part of Step 5 of the Setup Guide. 

• You must create your Online Venues first. 

• To set up and customize the Arryved Online Order Modalities you must be an Arryved Portal Super Admin or an Admin with one of the following Permissions:

• ONLINE ORDERING SETTINGS

• ALL ACCESS

• FULL ADMIN

Limitations

• If your POS devices are offline or in Offline Mode, they won’t receive online orders, but nothing stops guests from placing orders through your Online Store from their end. It’s advised to turn online ordering off when offline.

• The name of this Order Modality can’t be changed.

Setup Guide

Steps To Follow

1. Select an online Venue

2. Delivery Instructions

3. Delivery Minimum

4. Delivery Fee

5. Delivery Time Options

6. Delivery Zone

7. Review and save Settings

Step 1: Select An Online Venue

The Order Modalities are set up and customized in your Online Store Settings. First, you need to assign the Modality to an online Venue.

1. Head to your Arryved Portal.

2. From the left side navigation, click Location Settings. 

3. Click Online Store Settings.

4. At the top next to Venue(s), click the plus sign (+) to add Venue then select the correct online Venue you want to use for this Modality.

5. The Venue you select will appear below, new check the box labeled ‘Delivery’. 
   

Step 2: Delivery Instructions

In the Delivery Settings, use this textbox next to ‘Delivery Instructions’ to write some helpful info that guests will read just after they place their delivery order online. Here are a few examples:

• ‘Have your ID ready for alcohol purchases’.

• ‘Delivery may take 35-50 minutes’.

Step 3: Delivery Minimum

Enter a Delivery Minimum here, or leave it blank for no minimum. 

• If a guest’s Cart Total is below the Delivery Minimum, they’ll receive a warning, and the ‘Next’ button in their cart will be disabled, meaning they aren’t able to checkout. 
  

Step 4: Delivery Fee

You can create a Delivery Fee as an Inventory Item and sync it with your Arryved Online Store. Learn how:

• How To Create A Delivery Fee

When you have a Delivery Fee, it displays in the box here and the ‘Edit Fee’ button is visible. Click it to be taken to your Delivery Fee Inventory Item where you can make changes. 

When you’re done creating the Delivery Fee, return to this guide and continue to Step 5. 

Step 5: Delivery Time Options

Select one of the three choices to offer Delivery Time Options to your guests: 

NONE: No time options are available to the guest. Use the Delivery Instructions to let guests know how long a delivery usually takes.

FREEFORM: This enables a textbox for guests to hand-type a desired delivery time.  

OPTION: This allows you to create a list of times for your guests to choose from. Use the plus sign to add time options and hand-type them in. Be sure to include AM and PM. 

P.S. If you choose OPTION, the times you create here are available as a filter on the ORDER Screen. You can filter to a specific time to see what orders need to be ready at that time. Click the link to learn more. 

Step 6: Delivery Zone

Choose one of the three Delivery Zone options below: 

Deliver to a radius from a designated center point: If you select this option, add an address, then pick a radius in miles. 

• If you begin to type your location name, the address may appear for a quick add. 

• At checkout, guests can view a map of this radius. 

• If they enter an address that’s outside of the radius, they’ll receive a warning and won’t be able to complete the order. 
  

Deliver to one or more valid postal codes: If you select this option, add one or more zip codes.

• At checkout, guests can see which zip codes can be delivered to. 

• If they enter an address in a different zip code, they’ll receive a warning and won’t be able to complete the order. 

No delivery zone enforcements: There will be no delivery zone parameters mentioned to the guest. Please read the disclaimer that appears when selecting this option. 

You can ignore the Delivery Zone Description field, and continue to Step 7. 

Step 7: Review And Save Settings 

Review your Delivery Settings on this page to make sure everything is correct, and there are no typos in your guest-facing messaging, then click Save at the top or bottom of this page, when you’re ready! 

Next

View Your Live Online Store

To see your customized Delivery Modality live, access your Arryved Online Store link at the top of this page.

Make Your Online Store Accessible

Embed your Arryved Online Store link on your website, your social media, or in QR codes scattered around your location! 

How It Works

Ordering Through The Delivery Modality

Guests will arrive at your Online Store and first may need to answer if they are 21+. Then, they’ll choose which Modality they’d like to order through.

• If you have the Delivery Modality set up in your Online Store Settings, guests will have that option available to choose from. 
  

Guests can then browse the Delivery menu, and add items to their cart. The menu is unique to the Venue the Delivery Modality is assigned to.

Checkout Process

Below is the form guests fill out during checkout. You can see your customized Delivery Settings here. 

1. Delivery Instructions
   

This is the ‘Delivery Instructions’ message you wrote in the Delivery Settings in your Arryved Portal.  

2. Delivery Zone
   

The Delivery Zone Settings you set in your Arryved Portal are shown here:

• If you chose the radius option, guests can click to view a map of the radius. 

• If you chose zip codes, those will be listed here.

• If you chose no delivery zone, this section is hidden. 

3. Where are we going?
   

The guest can enter their desired delivery address here. Once they begin to type, they can select an address for a quick add.

• If the address entered is outside of the delivery zone, they’ll receive a warning message and won’t be able to place the order.

4. Preferred Delivery Time
   

The example in the image above shows the ‘FREEFORM’ choice from the ‘Delivery Time Options’ in your Delivery Settings. 

• This would be hidden if ‘NONE’ was selected.

• Or, there would be a dropdown with your custom time options if ‘OPTIONS’ was selected.

5. How can we contact you?
   

The guest can leave contact info here. This section isn’t customizable.

6. You may text instead of calling
   

This checkbox is used for the Fresh KDS integration that offers an SMS feature. 

7. Are you picking up the order?
   

By default, ‘Yes, I am’ is pre-selected here. If the guest changes the selection to ‘No’, a textbox appears asking them to type in info about the person picking up. 

• You can remove this option altogether by checking the box next to ‘Allow Pickup Only by Purchaser’ in your Online Store Settings in Arryved Portal. 

Seeing Orders In Arryved Service

The info that the guests entered in the checkout form can be found on the tab’s Running Tab screen in Arryved Service. 

There are two ways to find the info on this screen:

• In Arryved Service from the TAB screen, tap on a tab with an online order, then tap Details.

• From the Order Fulfillment screen, tap on an online order from the list.

Related Articles

Arryved Online Setup Guide

Arryved Online Overview

Arryved Online Order Modality Overview

ORDER Screen Overview

Order Fulfillment Screen Overview