End Of Life Hardware Upgrade

Purpose

This guide explains the steps to take when your hardware reaches end-of-life (EOL) status under the  Arryved Device Lifecycle Support Policy. Our goal is to ensure that merchants continue operating on secure, reliable, and supported devices.

What “End of Life” Means

• The device manufacturer has stopped providing Android OS security updates.
  

• The device is not eligible for warranty coverage.
  

• Arryved cannot guarantee functionality, security, or support for the device.

Upgrade Path

Since unsupported hardware cannot be re-certified or extended, the upgrade path is straightforward.

1. Purchase Supported Devices
   
   

• Buy directly from Arryved’s recommended hardware list to ensure compatibility.

1. The most current supported devices can be found in Arryved’s Hardware Catalog.
   

2. Reach out to support@arryved.com to place an order.
   

2. Migrate Your Setup
   
   

• Download and install the Arryved Service app from the Google Play Store.
  

• Reconnect printers, card readers, and other peripherals.

1. Card reader pairing guides: tDynamo | Dynaflex II Go

2. Printer setup guides: WiFi Printer | Ethernet Printer

3. Service validation guides: First time setup | Revalidation

• Our Support Team is also available to assist with setup and migration.
  

Why Upgrading Matters

• Security: Outdated devices pose risks to customer and business data.
  

• Reliability: Unsupported devices may crash or fail at critical times.
  

• Future Updates: Arryved’s POS application may not run on unsupported hardware.
  

Merchant Responsibility

• Plan proactively for device replacement as your hardware approaches EOL.
  

• Budget for periodic hardware refresh cycles.
  

• Ensure all devices stay updated and compatible with Arryved Service.
  

Questions or Assistance

For guidance on supported devices or to order new hardware, contact:
📧 support@arryved.com