What Is The In Person Modality?

The Arryved Online Order Modalities are the various ways a guest can receive their online order. When setting up your Arryved Online Store, you can choose to offer one, some, or all of the Modalities including Pickup, Delivery, Curbside, Ship It, or In Person.

The In Person order Modality is for guests who want to shop your Online Store while they are physically on-premise at your location. They’ll need to access the store from their smartphone or laptop. Follow this guide to set up the In Person Modality for your Arryved Online Store.

For a more advanced guest-mobile-ordering solution, consider using OpenTab by Arryved. 

Prerequisites

• If you’re setting up your Arryved Online Store now, begin with the Arryved Online Setup Guide and follow the steps in order. This is part of Step 5 of the Setup Guide. 

• You must create your Online Venues first. 

• To set up and customize the Arryved Online Order Modalities you must be an Arryved Portal Super Admin or an Admin with one of the following Permissions:

• ONLINE ORDERING SETTINGS

• ALL ACCESS

• FULL ADMIN

Limitations

• If your POS devices are offline or in Offline Mode, they won’t receive online orders, but nothing stops guests from placing orders through your Online Store from their end. It’s advised to turn online ordering off when offline.

• The name of this Order Modality can’t be changed.
  

Setup Guide

Steps To Follow

1. Select an online Venue

2. In Person Instructions

3. In Person Confirmation Instructions

4. Review and save Settings

Step 1: Select An Online Venue

The Order Modalities are set up and customized in your Online Store Settings. First, you need to assign the Modality to an online Venue.

1. Head to your Arryved Portal.

2. From the left side navigation, click Location Settings. 

3. Click Online Store Settings.

4. At the top next to Venue(s), click the plus sign (+) to add Venue then select the correct online Venue you want to use for this Modality.

5. The Venue you select will appear below, new check the box labeled ‘In Person.’ 
   

Pro Tip! Create a separate online Venue for the In Person Modality so it can have its own menu offering. You probably have more items you can offer in person than the other Order Modalities (such as draft pours or cocktails from the bar!). 

Step 2: In Person (Served) Instructions

Scroll down to the In Person (Served) Settings and click to expand them.

In this text box, write some instructions for the guest to include any necessary information for staff. They will read this message at checkout and be prompted to respond in the provided textbox. Here are a few examples:

• ‘Please include your table number found on the side of your table’. 

• ‘Please describe what you’re wearing here’. 

Step 3: In Person (Served) Confirmation Instructions

In this textbox, write some instructions for delivery/pickup that the guest will read just after they place an online order. 

Here are a few examples:

• ‘Your order is on the way! Please stay at your location until it arrives’. 

• ‘Hang tight and listen for your name to be called’. 

Step 4: Review And Save Settings 

Review your In Person (Served) Settings on this page to make sure everything is correct, and there are no typos in your guest-facing messaging, then click Save at the top or bottom of this page, when you’re ready! 

Next

View Your Live Online Store

To see your customized In Person Modality live, access your Arryved Online Store link at the top of this page.

Make Your Online Store Accessible

Embed your Arryved Online Store link in QR codes or send guests to your website where your Online Store link is embedded. Guests will need to access it from their smartphones or laptop to place an online order through the In Person Modality. 

How It Works

Ordering Through The In Person Modality

Guests will arrive at your Online Store and first may need to answer if they are 21+. Then, they’ll choose which Modality they’d like to order through.

• If you have the In Person Modality set up in your Online Store Settings, guests will have the ‘For Here’ option available to choose from. 
  

Guests can then browse the ‘For Here’ online menu, and add items to their cart. The menu is unique to the online Venue the In Person Modality is assigned to. 

Checkout Process

Below is the form guests fill out during checkout. You can see your customized In Person Settings here. 

1. For Here Instructions
   

This is the ‘In Person (Served) Instructions’ message you wrote in the In Person (Served) Settings in your Arryved Portal. 

2. How can we contact you?
   

The guest can leave contact info here. This section isn’t customizable.

3. You may text instead of calling
   

This checkbox is used for the Fresh KDS integration that offers an SMS feature. 

Seeing Orders In Arryved Service

The info that the guests entered in the checkout form can be found on the tab’s Running Tab screen in Arryved Service. 

There are two ways to find the info on this screen:

• In Arryved Service from the TAB screen, tap on a tab with an online order, then tap Details.

• From the Order Fulfillment screen, tap on an online order from the list.

Related Articles

Arryved Online Setup Guide

Arryved Online Overview

Arryved Online Order Modality Overview

ORDER Screen Overview

Order Fulfillment Screen Overview