What Is Off-site Printing?

Looking for a way to take orders from your establishment that will print in another location. Let’s say your friendly neighbors who own the taco joint next door have offered to deliver their tasty tacos to your guests as they sit and enjoy their scrumptious sippers at your bar. This article shows you how to set up printing at an off-site location to receive orders from your location.  

Prerequisites

• Contact the friendly voices at Arryved Support to enable Print Mastering for your location before completing the steps in this guide. 

• support@arryved.com

• You’ll need a separate tablet dedicated to being the Print Master and an Arryved supported printer, both to live in the off-site location.

• If you have an extra tablet laying around, great! If not, you’ll need to purchase one. Reach out to Arryved Support to browse our hardware catalog.

• You can connect to the printer that the other location already uses for their own business, as long as it’s an Epson U220 printer (kitchen printers usually are!). If not, you may need to provide them with the Arryved supported printer. 

• Various Arryved Portal Admin Permissions are required for certain steps in this article. It’s best to have a Portal Super Admin complete these instructions. 

Limitations 

• The steps in this guide are for establishments that offer beverage or bar items only, while the desired off-site location is offering food or kitchen items only to your guests. If you need off-site printing for a more unique scenario, reach out to Arryved Support for a more tailored solution. 

• Also reach out to Arryved Support if you’re looking to use OpenTab’s QR code ordering with your off-site printing. This requires are more tailored solution.

• Only one device can be set as the Print Master at a time. Meaning, you can’t use a Print Master for any other reason, if you have off-site printing setup.

• The steps in this guide could take 30 mins to an hour to complete. 

How It Works

Here’s The Gist:

• A Print Master tablet will be stationed at the off-site location (such as the taco spot next door). It will be connected to the same network as their kitchen printer. 

• Off-site orders (taco orders) are placed from any Arryved POS at your location. 

• The Print Master tablet will always be set to one Venue. The POS device at your location that’s taking the taco orders, must be ordering from that same Venue. 

• Default printer settings in your Arryved Portal will set Kitchen Tickets to No Print so that the off-site (taco) orders don’t print at your establishment. 

• From the Print Master tablet that’s living next door, Arryved Service will set bar tickets to No Print (so your beverage tickets don’t print over at the taco place) and Kitchen tickets are set to their printer.

• Next door, the Print Master will recognize any orders placed from that Venue and route them to the printer on the same network. Kitchen Tickets will print, but Bar Tickets won’t. 

• At your location, Bar Tickets will print to their intended bar printers and Kitchen Tickets won’t.

Setup Guide

Steps To Follow

1. Grab the printer’s IP address

2. Enter the printer into your Arryved Portal

3. Update your Default Printer Settings

4. Configure the new tablet (if needed) 

5. Set up the Print Master

6. Placing orders
   

Step 1: Grab The Printer’s IP Address

If the kitchen printer at the off-site location is an Epson U220 (it likely is), then all you need to do is grab the IP address of that printer to input in your Arryved Portal. 

1. Head over to the off-site location and find the kitchen printer you want to send orders to. 

2. On the back or bottom of the printer, find a pinhole labeled “SW” (or “MS” if it’s upside down) 

3. Grab a pen, paperclip, or something pointy to press the button in the pinhole. Hold it down for about 3 seconds. 

4. A sheet will print with the printer’s IP address. 

5. Keep that sheet, head over to your computer, and continue to step 2. 

If you’re providing the off-site location with your own Arryved supported printer You’ll need to configure it so it connects to their location’s network. Read the Epson Printer Setup Guide and return to this article when finished. 

• When configuring the printer, keep the sheet that prints with the IP address for step 2. 

Step 2: Enter The Printer In Arryved Portal

1. Head to your Arryved Portal. 

2. From the left side navigation, click Devices.

3. Click Merchant Peripherals.

4. Enter the off-site printer’s information. Be sure to enter the IP address from the printed sheet, in the Hardware ID field. 

• Read How To Enter Your Peripherals In Arryved Portal for a refresher on how to fill out the fields. 

Keep your Arryved Portal open for a bit, we’ll keep using it throughout the steps in this guide. 

Step 3: Update Your Default Printer Settings

The Printer Matrix in your Arryved Portal holds the Default Printer Settings that all your POS devices listen to unless an individual device overrides those settings through Arryved Service. 

You’ll use the Default Printer Settings to set all kitchen tickets to No Print for all Venues. Instead of printing, kitchen orders are sent to the Arryved cloud. The Print Master tablet grabs those orders and sends them to the off-site kitchen printer.

1. Head to your Arryved Portal as a Super Admin.

2. From the left side navigation, click Location Settings.

3. Click Location Preferences.

4. Scroll to the bottom to view the Printer Matrix. 

• Read the Default Printers Setup Guide to learn all about printer configuration.

5. Look for the “Default Kitchen Printers” column. 

6. Using the dropdowns, select the No Print for each Venue.

7. Click Save at the bottom or top of the Location Preferences page.
   

Step 4: Configure The New Tablet (if needed)

This step is for the new Print Master tablet that’ll live in the off-site location. If you repurposed an older tablet that already has Arryved Service on it, or if you ordered a new one from the Arryved catalog, you can skip this step. 

If you sourced your own brand-new tablet, you’ll need to configure it and get Arryved Service on there. Follow the instructions in the guide below and return back to this guide when finished. 

• How To Configure A New Device

Step 5: Setup Print Master

Now that Arryved Service is installed and validated, we can set the bells and whistles in place for off-site printing. 

Print Master

This off-site tablet will be dedicated as the Print Master. The Print Master’s job is to grab orders from your Arryved POS devices that are on a different network than the printer. 

1. From the tablet, open Arryved Service and log in.

• You need the HARDWARE Labor Role Permission to complete these steps. 

2. Tap STAFF from the top navigation bar.

3. Tap Settings.

4. Under the Mastering section, check the box next to “Act as order print master.” 

Set Venue 

This device is now the Print Master. It’ll only grab orders from other devices that were set to the same Venue as the Print Master. The Venue the Print Master is set to should be the main Venue that staff would most commonly be taking those orders from. 

1. Stay in the Settings in Arryved Service.

2. Scroll to the top and tap the Venue button. 

3. Select a Venue that this tablet will always work under.

• The POS taking off-site orders needs to be toggled to the same Venue. It’s recommended to use the main Venue in your location that staff would normally take orders from. 

You can also select a Venue by tapping on the Venue or location name displayed on the top left corner of the screen in Arryved Service. 

Select Printer

In Arryved Service, you’ll select the off-site printer for kitchen tickets and set Bar tickets to No Print. This is how the Print Master knows to only print kitchen tickets from this Venue and not any bar tickets that only need to print at your own bar. 

1. Stay in the Settings in Arryved Service.

2. Under the Printers section, tap the Kitchen button. 

3. Select the off-site printer. The name will match how you entered it in the Merchant Peripherals section of your Arryved Portal. 

4. Next, tap the Bar button and select No Print.

5. Tap Done. 

WiFi

The Print Master tablet needs to be connected to the same network as the off-site printer. You may need to head over to that off-site location if the network doesn’t reach your establishment. 

Plug It In

Keep the tablet stationary and always plugged in so that the battery doesn’t run out and disrupt printing. It’s strongly encouraged to keep it somewhere close to the WiFi router for best performance. For even greater performance, Ethernet wire it. 

Always On 

You need to leave the device in a setting where it will never lock, time out, or sleep. With certain devices, you’re able to leave it “Always on” through the Android Settings → Display. If you don’t see an “Always on” toggle, you can put the device in Developer Mode and use the “Stay awake” feature. Follow these Instructions For Developer Mode. 

Step 6: Placing Orders

Alright, you should be all set up with off-site printing. Make sure the printer and Print Master tablet are set up and stationed in the off-site location. Here’s what you need to know about placing orders from the POS devices at your location:

• To place orders to the off-site location, you need to be toggled to the same Venue that the off-site Print Master tablet is set to.

• Menus and Menu Items need to be created in your Arryved Portal under that Venue. For example, if you’re off-site printing so guests can order the tacos next door, you need to create the taco menu in your Arryved Portal. 

• How To Create Inventory Items

• How To Create Menus

Pro Tips!

1. Only add those off-site menu items to the one Venue so they aren’t accidentally ordered from the wrong Venue that won’t print off-site. 

2. Create a new off-site Labor Role and a generic Employee so that the employees at the off-site location can get into Arryved Service on the Print Master tablet for any reason.

Labor Role 

• Read How To Create Labor Roles for a refresher.

• Only give the Labor Role the ORDER Permission.

• Do not require the Labor Role to clock in.

Employee

• Read How To Create Employees In Arryved Portal for a refresher.

• Give the employee a generic name that represents the off-site situation.

• Give the employee a login code for the off-site staff to use.

• Assign the new off-site Labor Role to this employee.                                                  

Gut Check!

Phew! That was quite a few steps. Here’s a quick recap of the important takeaways,

Related Articles

Epson Printer Setup Guide

How To Enter Your Peripherals In Arryved Portal

Default Printers Setup Guide

How To Configure A New Device

How To Create Inventory Items

How To Create Menus

How To Create Labor Roles

How To Create Employees In Arryved Portal