Purchasing Arryved Hardware

As a newly launching Merchant with Arryved, you’ll need to get your hardware set up to best meet your business needs. Use this guide to aid you in your hardware purchase. It’ll show you what we offer and what to consider to make the best hardware selections for your service model.   

What We Offer

You’re free to browse the Arryved Hardware Catalog for a full list of the hardware products we offer with specs and pricing. 

Here’s what you’ll expect to find:

• POS Android tablets

• POS Android handheld devices

• Card Readers 

• Ticket and receipt printers

• Kitchen Display System (KDS) hardware

• Arryved Print Controller

• Cash Drawer

• Barcode Scanner

• Accessories

What To Consider Before Purchasing

Service Model

How you serve your guests plays an important role in your hardware setup. Here’s what to consider: 

Counter Service: Are your guests coming up to a counter or window to place orders? 

Full Staff Service: Are staff members coming to guests' locations, providing full service? 

Hybrid: Do you offer a little bit of both? 

Pos Devices

Arryved offers Tablet and Handheld options for your POS devices. 

Tablets

• Tablets come in 10” or 8” Android displays. 

• Tablets can be placed in a metal stand to be stationed on a counter or moved around (they aren’t too heavy even with the stand). Or, placed in a protective foam sleeve to move about even more freely. 

• Tablets are recommended for counter or hybrid service models. Even if you solely provide full staff service, you may consider a tablet stationed at your bar. 

Handhelds

• Handhelds are the size of an Android smartphone. 

• They can be held in one hand and typically fit in a server apron, pocket, or fanny pack. 

• Handhelds are generally sold in their protective case with their supported card reader attached to the back, but those 3 items can be sold a la carte if preferred. 

• Handhelds are recommended for staff or hybrid service models.

Card Readers

Multiple card readers can be paired to the same Android tablet or handheld, but in Arryved Service only 1 reader can be selected at a time for that device. There are currently two types of card readers we offer: 

MagTek BLE 

• MagTek card readers are swipe only. 

• BLE means the reader is paired by Bluetooth. 

• With the MagTek BLE, you can leave a card on file. 

• These readers can be attached to your POS device or left stationary on a counter, cash drawer, etc. 

• How To Pair Your MagTek BLE Card Reader

BBPOS Chipper

• BBPOS readers use tap, chip dip, and Google/Samsung/Apple Tap to Pay.

• Swiping is only offered as a backup if tap and dip fail. 

• BBPOS does not support cards on file, Arryved’s Offline Mode, or gift card payment. For this reason, It’s recommended to have at least 1 backup MagTek BLE reader. 

• BBPOS readers can be attached to the back of a handheld device or must remain 100% stationary if paired with a tablet. 

• BBPOS Chipper Card Reader Overview

• How To Pair Your BBPOS Chipper Card Reader

• BBPOS Chipper Light Sequences

Accessories For Tablets & Card Readers

Tablets are accessorized to meet your mobility needs. Here’s what to consider when purchasing accessories: 

Metal Stands

• For POS tablets that’ll remain (mostly) stationary.

• The metal stand keeps the tablet sturdy and props it up closer to eye level. 

Foam Protective Sleeve

• For POS tablets that’ll be moving about more freely.

• The sleeve is simply a protective cover that’s lightweight and helps prevent damage from dropping and spillage. 

BLE Koozie

• The Koozie is a protective case for your MagTek BLE card reader that attaches it to the top of your POS tablet. 

• If the tablet may be moved around sometimes or often, use the Koozie. 

BLE Extender

• The Extender provides a little more stability for a stronger swipe. 

• The Extender is a protective case for your BLE card reader that can be stickied on a counter, cash drawer, wall, or anywhere else, but once it’s attached somewhere, it’s to remain 100% stationary. 

• Pro Tip! If you attach it to the base of the metal stand, it can be moved around with the tablet and stand. 

BBPOS Cradle

• This is the only accessory we offer for the BBPOS card reader at the moment. The cradle is also the charging port for the reader.

• It’s to remain 100% stationary. 

Printers And KDS

Orders placed in your establishment can be sent to printers to print prep tickets or display on KDS screens. That’s entirely up to you. 

Printers

Arryved supports Thermal and Impact Epson printers with Ethernet or Wireless options.

• Thermal Printers: Apply text by heat, since they are heat sensitive, they’re not recommended to live in the kitchen. They’re generally used for guest receipts or bar tickets. They print on single-ply thermal paper.

• Impact Printers: Use ink and support single-ply or two-ply paper. They are generally used for kitchen tickets.  

• Ethernet or Wireless: Both printer types are offered in an Ethernet or Wireless version. Arryved strongly encourages the Ethernet printer if it can be hardwired to your router. The hardwire approach is always more reliable than Wireless, use it where you can. 

Fresh KDS

Arryved is partnered with the best KDS in the biz! Fresh KDS. You’ll need a separate subscription plan with them that integrates with your Arryved POS. Learn More: 

• Fresh KDS Integration Overview

• Fresh KDS Hardware Overview

Arryved Print Controller

If you plan on using Arryved Online or OpenTab by Arryved, you’ll need an Arryved Print Controller if orders from those channels will print tickets. Print Controller acts as the middleman between your printers and orders from outside sources (i.e. guests’ smartphones or home computers). 

Keep in mind, even when using Fresh KDS with OpenTab or Arryved Online, you’ll still need a Print Controller if orders from those channels print to your bar printer, if you use Print on Bump, or have a failsafe printer setup. Any printing from OpenTab and Arryved Online orders requires a Print Controller. 

• Arryved Print Controller Overview

Cash Drawers & Barcode Scanners

Cash Drawer

• You can connect your cash drawer with your POS tablet and printer so it can be opened digitally, or you can simply open it manually with a key. 

• To open your cash drawer digitally, you’ll need a Thermal Epson printer. 

• Read the Cash Drawer Setup Guide to see how the drawer is opened through Arryved Service. 

Barcode Scanner 

• Arryved offers a barcode scanner to quickly order items that have a barcode. You can set up barcodes and SKUs in your Arryved Portal. Read the SKU & Barcode Setup Guide to learn how.

Sourcing Your Own Hardware

We strongly encourage you to order your hardware from the Arryved Hardware Catalog. Here are the benefits:

• Guaranteed compatibility with our system.

• Printers and POS devices are sent to you pre-configured.

• Issues can be handled by Arryved’s award-winning Support Team. Read the Arryved Hardware Support Policy. 

• You’ll have access to our Hardware Return Policy.

We understand if you want to make your own hardware purchases outside of the Arryved Catalog. Here’s what you need to know: 

• You won’t have access to the benefits mentioned above.

• Card Readers must be purchased from the Arryved Catalog because they are approved by and encrypted with our payment processor, TSYS. No exceptions. 

• If you want your Cash Drawer to connect to your printer and Arryved Service, you’ll need a standard APG or Digicom brand Cash Drawer with an RJ12 Cash Drawer cable. You’ll also need an Epson Thermal printer. 

• Printers must be Epson brand and must be Ethernet or Wireless (not Bluetooth or USB).

• Additionally, printers must have the minimum firmware version to run WiFi.  Ask your Implementation Manager for the firmware version that is currently required. 

• Your Printers won’t come pre-configured from our hardware department, you’ll have to configure them yourself at home. However, your Implementation Manager will schedule a hardware installation call with you to help you through it. 

• Epson Printer Setup Guide (Wireless EpsonNet)

• Epson Printer Setup Guide (Ethernet)

• Epson Printer Setup Guide (Wireless TM Utility) ← Use this method for wireless printers if the EpsonNet method fails to work.

• POS Devices must have an Operating System (OS) of Android 10 or higher. We recommend looking at the make and model of the POS devices in the Arryved Hardware Catalog and purchasing as close to those as possible. Samsung products work best with our system.

• You’ll need to configure your POS Device at home. Your Implementation Manager can help you with any questions or assistance during your hardware installation call.  

• New POS Device Setup Guide.

Next

Ready to make a purchase from the Arryved Hardware Catalog? Your Implementation Manager will help you place an order during your Launch Call. If your Launch Call has passed, simply send your Implementation Manager an email to help you place an order.  

• We ship hardware through FedEx Ground from our warehouse in Boulder, CO 80301.

• You can use the FedEx Website to estimate your shipping time.

• If you need an order expedited, please let your Implementation Manager know when you place the order.