Arryved Service Staff Training Checklist

Arryved Service Staff Training Checklist

Arryved Service Staff Training Checklist

Use this checklist while training on Arryved Service to ensure you and your team are confident and ready to transact with the system.


Hardware & Card Reader Setup

Action / TaskKey NoteTraining Resource
Power Cycle ReaderTurn the reader completely off and on.DynaFlex II Go Troubleshooting > Powering On
Check BatteryVerify reader battery using the physical button and display lights (avoid relying solely on the in-app indicator, which may lag).  Best practice is to make sure your reader has at least two lights, as the reader may have a hard time connecting below 20%. DynaFlex II Go Troubleshooting > Beep & Light Sequences


Starting Tabs & Processing Payments

Action / TaskKey NoteTraining Resource
Start Tab / Save CardInsert a card to put it on file, ensuring the cardholder name displays (remember to tap Done).• Help Guide: How To Transact With DynaFlex II Go > Cardholder Name
Quick CloseComplete a quick transaction via contactless tap.• Help Guide: How To Transact With DynaFlex II Go > Quick Close

Digital Wallet
Process transaction via Apple Pay / Google Pay.
Pay with Card on File
Select stored card to finalize tab.

Manual Card Entry
Process a credit card by manually keying in the card details.
^ (Same resource as above) 

Gift Card Operations (If applicable)

Action / TaskKey NoteTraining Resource
Sell Gift CardIssue a new gift card (note: funds load once the transaction is finalized).Help Guide: How To Sell Gift Cards In Arryved Service
Gift Card QueryCheck the remaining balance on a gift card.Help Guide: Payment Options Overview
Pay with Gift Card
Redeem a gift card using both the reader and manual entry. 
^ (Same resource as above) 

Tab Management & Staff Workflows

Action / TaskKey NoteTraining Resource
Open the Running Tab ScreenNavigate to the Running tab window in Arryved.Help Guide: Running Tab Window Overview
Merge TabsCombine two separate open tabs into one.• Help Guide: How To Merge Tabs

Split Tab
Divide items or payments across a single tab.

Add Tab Tag
Apply a descriptive tag for customer tracking.

Kick Item
"Kick" or 86 an entire item from the service screen to mark it unavailable.

Kick Item Size
"Kick" or 86 a specific size/variant of an item while leaving other sizes available (e.g., Small or Medium of a t-shirt).
^ (Same resource as above)
Comp Item
Apply a comp to an individual item or items.

Comp Tab
Apply a comp to an entire tab.
^ (Same resource as above)

Manager Workflows & Adjustments

Action / TaskKey NoteTraining Resource
Void Item or OrderRemove items or full order off active tab.• Help Guide: How To Void Items or Orders

Reopen & Void PaymentReopen closed tab and cancel payment.• Help Guide: How To Void Payments In Arryved Service